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InitiateAuthentication returning 502 Bad Gateway for MasterCard requests #50

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Rauce opened this issue Jun 9, 2021 · 4 comments
Open

InitiateAuthentication returning 502 Bad Gateway for MasterCard requests #50

Rauce opened this issue Jun 9, 2021 · 4 comments

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@Rauce
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Rauce commented Jun 9, 2021 •
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As part of the InitiateAuthentication step, the SDK posts the following to https://api.globalpay-ecommerce.com/3ds2/authentications

{
    "request_timestamp": "2021-06-08T10:10:10.296390",
    "authentication_source": "BROWSER",
    "authentication_request_type": "PAYMENT_TRANSACTION",
    "message_category": "PAYMENT_AUTHENTICATION",
    "message_version": "2.2.0",
    "server_trans_id": "10a06654-4a02-40bd-801b-b85f25749b1d",
    "merchant_id": "***",
    "account_id": "internet",
    "challenge_request_indicator": "NO_PREFERENCE",
    "challenge_notification_url": "https://www.example.com/3ds2Challenge.ashx",
    "method_url_completion": "YES",
    "merchant_contact_url": "https://www.example.com/support",
    "card_detail": {
        "number": "5434298060861502",
        "scheme": "MC",
        "expiry_month": "01",
        "expiry_year": "24",
        "full_name": "TEST TESTER"
    },
    "order": {
        "amount": "9900",
        "currency": "GBP",
        "id": "4f398f54-ac7b-404a-811a-e11d35a5f4e7",
        "address_match_indicator": "false",
        "date_time_created": "2021-06-08T10:10Z"
    },
    "payer": {
        "email": "test@example.com",
        "billing_address": {
            "line1": "1 Ann Street",
            "line2": "",
            "city": "Belfast",
            "postal_code": "BT1 1AA",
            "country": "826"
        },
        "mobile_phone": {
            "country_code": "44",
            "subscriber_number": "7712322343"
        }
    },
    "browser_data": {
        "accept_header": "*/*",
        "color_depth": "TWENTY_FOUR_BITS",
        "ip": "XX.XX.XX.XX",
        "java_enabled": false,
        "javascript_enabled": false,
        "language": "en-gb",
        "screen_height": 1440,
        "screen_width": 2560,
        "challenge_window_size": "FULL_SCREEN",
        "timezone": "-1",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Safari/605.1.15"
    }
}

And gets the following back:

502 Bad Gateway
{
    "error_description": "The Authentication Response is invalid, indicates an error occurred or no response was returned.",
    "error_detail": "The request should be considered as not authenticated."
}

This is happening for ALL MasterCard attempts according to my logs.

It works fine when changing the line "scheme": "MC" to "scheme": "VISA". Although the card number is not a Visa, it at least gets an intelligible response:

{
    "server_trans_id": "10a06654-4a02-40bd-801b-b85f25749b1d",
    "acs_trans_id": "1f8f5814-d31e-4d0c-b46a-a05328ce396c",
    "ds_trans_id": "1f8f5814-d31e-4d0c-b46a-a05328ce396c",
    "acs_rendering_type": {},
    "status": "AUTHENTICATION_FAILED",
    "status_reason": "NO_CARD_RECORD",
    "authentication_source": "BROWSER",
    "message_category": "PAYMENT_AUTHENTICATION",
    "message_version": "2.2.0",
    "acs_reference_number": "VISA.V 17 0003",
    "whitelist_status": "WHITELIST_STATUS_UNKNOWN"
}

Is there something about the request/SDK that needs changed for MasterCard attempts? I've tried many tweaks but always receive the same 502 response.
@rxp-developers
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rxp-developers commented Jun 9, 2021 via email

@kosnkow
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kosnkow commented Jun 9, 2021

having the same issue

Status Code: BadGateway - {
"error_description" : "The Authentication Response is invalid, indicates an error occurred or no response was returned.",
"error_detail" : "The request should be considered as not authenticated."
}

@markmcgookin
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We are seeing this exact same thing, but it's not in the simulator @rxp-developers it's live, we are seeing this in production and it's stopping our master card payments going through 3DS in the LIVE environment.

@gribunin
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Having the same error (The request should be considered as not authenticated) when trying to make a recurring charge with the previously saved authenticated data and saved card/customer:

                RecurringPaymentMethod card = new RecurringPaymentMethod(priorAuthenticationData.StoredCustomerReference, priorAuthenticationData.StoredCardReference);

                threeDSecureData = Secure3dService.InitiateAuthentication(card, threeDSecureData)
                    .WithCurrency(_currency)
                    .WithAmount(request.Amount)
                    .WithMessageCategory(MessageCategory.PAYMENT_AUTHENTICATION)
                    .WithAuthenticationSource(AuthenticationSource.STORED_RECURRING)
                    .WithMerchantInitiatedRequestType(MerchantInitiatedRequestType.RECURRING_TRANSACTION)
                    .WithOrderCreateDate(DateTime.Now)
                    .WithPriorAuthenticationTransactionId(priorAuthenticationData.AcsTransactionId)
                    .WithPriorAuthenticationMethod((PriorAuthenticationMethod)Enum.Parse(typeof(PriorAuthenticationMethod), priorAuthenticationData.AuthMethod))
                    .WithPriorAuthenticationTimestamp(priorAuthenticationData.TransactionDate)
                    .Execute();

What does that error description means at all?

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5 participants
@markmcgookin @kosnkow @Rauce @gribunin @rxp-developers