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I realized at least part of the issue is that I don't have Helvetica Neue installed on my machine (Windows 7), Figma gave me the error message when I highlighted an element that was supposed to be a text box. Would I need to purchase Helvetica Neue and install it for the design kit to work? Looks like even Windows 10 does not come with this font by default, but macOS does.
On the design kit page, when I click the link to the Figma file, many of the elements are invisible when it opens in Figma.
Screenshot
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