No image on both Windows 10 and Ubuntu 20.04 - PureThermal-2 with Lepton 3.5

[Werterror]

Hi all,
I first tried on Windows 10 and I have the same issue as @nomad described here:
https://groups.google.com/g/flir-lepton/c/NnLDO1Ua4ss
Camera is visible in both CCI and Camera Feed selection, LED is lit constantly and shutter closes for a second periodically,
but there is no image, just grey square in the middle.

So I tired with Linux Ubuntu 20.04, I follow steps that are described in Readme file.
Everything goes through without any errors. I run:
sudo ./GetThermal - That is located in /GetThermal/build/release and this window opens:

Theres is no image, GetThermal returns onto terminal:
QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to '/tmp/runtime-root' UVC initialized Device found Device opened DEVICE CONFIGURATION (1e4e:0100/8005800e-5113-3238-3233-393800000000) --- Status: idle VideoControl: bcdUVC: 0x0100 VideoStreaming(1): bEndpointAddress: 129 Formats: UncompressedFormat(1) bits per pixel: 16 GUID: 5559565900001000800000aa00389b71 (UYVY) default frame: 1 aspect ratio: 0x0 interlace flags: 00 copy protect: 00 FrameDescriptor(1) capabilities: 02 size: 80x60 bit rate: 691200-691200 max frame size: 9600 default interval: 1/9 interval[0]: 1/9 UncompressedFormat(2) bits per pixel: 16 GUID: 5931362000001000800000aa00389b71 (Y16 ) default frame: 1 aspect ratio: 0x0 interlace flags: 00 copy protect: 00 FrameDescriptor(1) capabilities: 02 size: 80x60 bit rate: 691200-691200 max frame size: 9600 default interval: 1/9 interval[0]: 1/9 FrameDescriptor(2) capabilities: 02 size: 80x63 bit rate: 725760-725760 max frame size: 10080 default interval: 1/9 interval[0]: 1/9 UncompressedFormat(3) bits per pixel: 8 GUID: 5938202000001000800000aa00389b71 (Y8 ) default frame: 1 aspect ratio: 0x0 interlace flags: 00 copy protect: 00 FrameDescriptor(1) capabilities: 02 size: 80x60 bit rate: 345600-345600 max frame size: 4800 default interval: 1/9 interval[0]: 1/9 UncompressedFormat(4) bits per pixel: 16 GUID: 5247425000001000800000aa00389b71 (RGBP) default frame: 1 aspect ratio: 0x0 interlace flags: 00 copy protect: 00 FrameDescriptor(1) capabilities: 02 size: 80x60 bit rate: 691200-691200 max frame size: 9600 default interval: 1/9 interval[0]: 1/9 UncompressedFormat(5) bits per pixel: 24 GUID: 7deb36e44f52ce119f530020af0ba770 (}�6�OR��S) default frame: 1 aspect ratio: 0x0 interlace flags: 00 copy protect: 00 FrameDescriptor(1) capabilities: 02 size: 80x60 bit rate: 1036800-1036800 max frame size: 14400 default interval: 1/9 interval[0]: 1/9 END DEVICE CONFIGURATION Initializing lepton SDK with UVC backend... Using GroupGets PureThermal (fw:v1.3.0) with firmware 8005800e-5113-3238-3233-393800000000 OK Found extension unit ID 3, controls: 000fffff, GUID: 70 74 31 2d 6c 65 70 2d 61 67 63 2d 30 30 30 30 Found extension unit ID 4, controls: 7fffffbf, GUID: 70 74 31 2d 6c 65 70 2d 6f 65 6d 2d 30 30 30 30 Found extension unit ID 5, controls: 3ffcffc81ffffff, GUID: 70 74 31 2d 6c 65 70 2d 72 61 64 2d 30 30 30 30 Found extension unit ID 6, controls: 007fffff, GUID: 70 74 31 2d 6c 65 70 2d 73 79 73 2d 30 30 30 30 Found extension unit ID 7, controls: 00003fff, GUID: 70 74 31 2d 6c 65 70 2d 76 69 64 2d 30 30 30 30 Found extension unit ID 21, controls: 07ff9ff9, GUID: 70 74 31 2d 6c 65 70 2d 72 61 64 32 30 30 30 30 Found extension unit ID 254, controls: 0000003f, GUID: 70 74 31 2d 6c 65 70 2d 63 75 73 74 30 30 30 30 bmHint: 0000 bFormatIndex: 5 bFrameIndex: 1 dwFrameInterval: 1111111 wKeyFrameRate: 0 wPFrameRate: 0 wCompQuality: 0 wCompWindowSize: 0 wDelay: 0 dwMaxVideoFrameSize: 14400 dwMaxPayloadTransferSize: 962 bInterfaceNumber: 1 UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9Estimated / selected altsetting bandwith : 13 / 642. Streaming... QQmlExpression: Expression qrc:/ViewerForm.ui.qml:68:13 depends on non-NOTIFYable properties: LeptonVariation::supportsRadiometry QQmlExpression: Expression qrc:/ViewerForm.ui.qml:53:21 depends on non-NOTIFYable properties: LeptonVariation::supportsRadiometry UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9Surface set. Supported formats: 18 19 22 23 20 21 3 1 10 8 5 Surface supports format 3 width 80 height 60QQmlExpression: Expression qrc:/lepton/InfoControls.qml:51:17 depends on non-NOTIFYable properties: LeptonVariation::ptFirmwareVersion QQmlExpression: Expression qrc:/lepton/InfoControls.qml:46:17 depends on non-NOTIFYable properties: LeptonVariation::oemDspSoftwareVersion QQmlExpression: Expression qrc:/lepton/InfoControls.qml:41:17 depends on non-NOTIFYable properties: LeptonVariation::oemGppSoftwareVersion QQmlExpression: Expression qrc:/lepton/InfoControls.qml:36:17 depends on non-NOTIFYable properties: LeptonVariation::sysFlirSerialNumber QQmlExpression: Expression qrc:/lepton/InfoControls.qml:31:17 depends on non-NOTIFYable properties: LeptonVariation::oemFlirPartNumber qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqNormalizationFactor value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqEmptyCount value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqMidPoint value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqBinExtension value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqClipLimitLow value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqClipLimitHigh value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqMaxGain value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcHeqDampingFactor value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcLinearDampeningFactor value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcLinearMidPoint value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcLinearMaxGain value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcLinearHistogramClipPercent value: 0 qml: model: LeptonVariation(0x55b3e8c73950, "LeptonVariation") property: agcLinearHistogramTailSize value: 0 QQmlExpression: Expression qrc:/lepton/AgcControls.qml:11:5 depends on non-NOTIFYable properties: LeptonVariation::supportsRadiometry QQmlExpression: Expression qrc:/lepton/VidControls.qml:69:13 depends on non-NOTIFYable properties: LeptonVariation::supportsRadiometry QQmlExpression: Expression qrc:/lepton/VidControls.qml:62:13 depends on non-NOTIFYable properties: LeptonVariation::supportsRadiometry QQmlExpression: Expression qrc:/lepton/VidControls.qml:47:13 depends on non-NOTIFYable properties: LeptonVariation::supportsHwPseudoColor LeptonVariation::supportsRadiometry QQmlExpression: Expression qrc:/lepton/VidControls.qml:26:13 depends on non-NOTIFYable properties: LeptonVariation::supportsHwPseudoColor LeptonVariation::supportsRadiometry UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_SetAttribute failed: -9UVC_GetAttribute failed: -9UVC_SetAttribute failed: -9UVC_GetAttribute failed: -9UVC_GetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: qrc:/lepton/VidControls.qml:125: TypeError: Cannot read property 'data' of undefined qrc:/lepton/VidControls.qml:149: TypeError: Cannot read property 'data' of undefined qrc:/lepton/AgcControls.qml:263: TypeError: Cannot read property 'data' of undefined qrc:/lepton/VidControls.qml:143: TypeError: Cannot read property 'data' of undefined qrc:/lepton/AgcControls.qml:257: TypeError: Cannot read property 'data' of undefined -9UVC_SetAttribute failed: -9UVC_SetAttribute failed: -9UVC_SetAttribute

I also tried running GetThermal.pro with QT, which opens similar screen:

It seems like resolution might be the problem, which is 160x120 for Lepton 3.5 and software expects 80x60.
I have check the cable with a mobile phone and I am able to transfer data via it.

[xevilstar]

same problem here on debian bookworm

[zhaocundang]

ROOT PERMISSON RUN IT ;

[xevilstar]

ROOT PERMISSON RUN IT ;

doesn't solve the issue and, anyway even if it would solve it I do not want to run a gui as root

[kubabuda]

@Werterror @xevilstar What purethermal firmware are you using?
I had camera feed working in GetThermal on Ubuntu with FW v1.0.0. I updated FW to v1.3.0 to get radiometry working, and I got the same
'UVC_GetAttribute failed: -9' errors.
Camera is still working as plain UVC (for example on https://davidwalsh.name/demo/camera.php), but no image at all in GetThermal

[kubabuda]

By the way, firmware v1.0.0 also was causing me 'UVC_GetAttribute failed: -9' errors - on older laptop, when PT board was connected to plain USB2.0 port. After I connected PT camera to another, USB SS port, the problem went away (with v1.3.0 on my laptop unfortunately it does not help)

[kubabuda]

I downgraded PT firmware to v1.2.2 and GetThermal v0.1.3 correctly displays image - maybe there is problem with new USB descriptors added in FW v1.3.0?

[xevilstar]

how can I know which firmware I am running ?

[kubabuda]

Launch GetThermal from terminal, somewhere in log you will get something like

'Initializing lepton SDK with UVC backend...
Using GroupGets PureThermal (fw:v1.2.2) with firmware [...]
OK

[zhaocundang]

how do you make it on WIN10