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Tickets in Github

We use Github tickets ("issues" in Github terminology) to define and track issues and potential issues at the repository level.

Tickets should generally be created:

  • To note any defect observed in the application
  • To suggest any feature or enhancement
  • To define any feature or enhancement tasked for development
  • To define non-coding tasks on which a milestone is dependent

Any code change pushed to a repository should be associated with a ticket, with only rare exceptions.

Any person in STG/LIT may create a ticket in an STG/LIT project repository. Often our projects include partners outside STG/LIT, and those project team members may also create tickets in the appropriate repository.

Anatomy of a Ticket

####Title:

  • Ticket titles should be concise, clear, and as self-explanatory as possible.
  • For suggested features or enhancements, consider beginning the title with the word "Consider".
  • Titles may be updated/edited later as needed.

####Description: The description should concisely, yet sufficiently describe the scope of work and desired result. It should be specific enough that a pull request addressing this ticket can be tested to determine whether it accurately implements the change.

Descriptions should include #references to other tickets where appropriate. This helps to navigate between cross-connected issues. When mentioning other github users, use @mentions, as this will trigger Github to notify each user mentioned. (See Github's guide to notifications, references, mentions, etc..)

Defects ("bugs") should include the following:

  • Steps to reproduce the defect, and any relevant context such as the environment/server where the defect was observed, the browser used
  • The result deemed defective
  • The expected result
  • When relevant, a screenshot
  • If possible, any potentially relevant areas of code identified
Adding comments

In general, do comment liberally in the Description section. Github doesn't charge us per word.

If a discussion about a ticket occurs in real life (and we encourage real-life discussions here), go ahead and add some notes into the ticket to capture the important points of the discussion. Adding this into the ticket is helpful for many reasons, including:

  • It helps to clarify the conclusions
  • Everybody can refer back to it later, rather than relying on memory

####Tags (Labels): Tagging tickets is optional, but can be very useful. These tags should be used when applicable:

  • Bug (for defects)
  • Enhancement
  • Wontfix. When tagging a ticket as "Wontfix" and closing it, please add a comment as to the reason.
  • Proposed
  • High Priority. This tag can be useful for marking critical defects, and for highlighting "must do" enhancements for a milestone.

Multiple tags may certainly be applied to a ticket.

Ad-hoc tags may be created and used as appropriate per project.

A useful feature of Github is the ability to filter issues by label.

####Assignee:

  • When creating a ticket, this may (and often should) be left empty
  • The Assignee is generally assigned by the project manager, although it depends highly on the project.

####Milestone:

  • The Milestone is generally assigned by the project manager.

Pull Requests Are Github Issues (Tickets) Too

As far as Github is concerned, a Pull Request ("PR") is just another type of Issue. We like the creator of a Pull Request to include:

  • A reference back to the ticket, for easier navigation (e.g. "refs #123")
  • Notes telling the tester how to test the PR