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diff --git a/404.html b/404.html index f74d614..c16d9fb 100644 --- a/404.html +++ b/404.html @@ -15,8 +15,8 @@ - - + +
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Objective: Showcase how IBM's Generative AI-powered chatbot aligns with the bank’s goals by validating NLP capabilities, response accuracy, and enhancing conversational user experience using a sample of customer service FAQs.
@@ -38,10 +38,9 @@Leveraged wx.ai to provide Spanish translations of user queries and its answers by crawling client's target website (english).
Demonstrated live agent escalation with Genesys from within watsonx Assitant.
+Genesys: +The virtual assistant integrates with Genesys to provide live agent support, enabling staff to escalate issues to human agents when needed.
Adapted the assistant to a custom user-interface
Hosted Static Site: Adapted the assistant to a custom user-interface