Consumer Assistant
diff --git a/Business Value/Use Cases/IT Helpdesk/index.html b/Business Value/Use Cases/IT Helpdesk/index.html index 032b794..810ff3b 100644 --- a/Business Value/Use Cases/IT Helpdesk/index.html +++ b/Business Value/Use Cases/IT Helpdesk/index.html @@ -15,13 +15,13 @@ - - + +IT Helpdesk
Business Value
-The IT Helpdesk with AI-Powered Virtual Assistant is a cutting-edge solution that leverages the power of Generative AI, Watsonx.ai, Watson Discovery, and Watson Assistant to revolutionize the way IT support is delivered. Embedded in Microsoft Teams, this virtual assistant minimizes the need for direct human support intervention, freeing IT support agents to focus on more complex issues.
+The IT Helpdesk with AI-Powered Virtual Assistant is a cutting-edge solution that leverages the power of Generative AI, watsonx.ai, Watson Discovery, and Watson Assistant to revolutionize the way IT support is delivered. Embedded in Microsoft Teams, this virtual assistant minimizes the need for direct human support intervention, freeing IT support agents to focus on more complex issues.
- Improved User Experience: Fast and reliable resolutions, 24/7 support, and a seamless user experience.
- Increased Efficiency: Reduced human intervention, automated issue resolution, and optimized knowledge base content. @@ -31,7 +31,7 @@
- Generative AI-Powered: watsonx assistant is powered by Generative AI, enabling it to understand and respond to natural language queries. -
- Watsonx.ai, Watson Discovery, and Watson Assistant: The virtual assistant leverages the power of Watsonx.ai, Watson Discovery, and Watson Assistant to provide accurate and reliable resolutions. +
- watsonx.ai, Watson Discovery, and Watson Assistant: The virtual assistant leverages the power of watsonx.ai, Watson Discovery, and Watson Assistant to provide accurate and reliable resolutions.
- Prerequisite Required: Watsonx Assistant Instance +
- Prerequisite Required: watsonx Assistant Instance
- Prerequisite Required: Watson Discovery Instance
- Prerequisite Required: watsonx.ai Instance
- Fill in Assistant name (for example “IT Helpdesk”), and click “Next”.
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+ - You’d see the following view. Fill in the form and click “Next”.
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+ - Fill in a name for you assistant. For example, enter “IT Assistant”. Click “Next”
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+ - You’d see the following view. Click “Create” to complete creation of your watsonx Assistant.
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+ - If you do not have an Watsonx Assistant, create new bot and fill in all required information.
- Once created, in your assistant, navigate to "Integrations" page.
- Click "Build custom extensions" -> click "Next" -> Input Extension name
Watson Discovery
-> click "Next" - Download the Watson Discovery OpenAPI json file: watson-discovery-query-openapi.json and import file to WA. This file contains the configuration to enable accessing to watson discovery from watsonx assistant. @@ -157,7 +180,7 @@
- On the Actions page of watsonx Assistant, click on Global Settings. @@ -195,6 +218,6 @@
CapabilitiesDocument Search
Disambiguation Methods
Leveraged LLMs to create various topics in the assistants, enabling actions to be accurately mapped to the correct options. This improved the ability to clarify user questions and enhanced overall disambiguation within the assistant.
diff --git a/Create/Disambiguation Methods/index.html b/Create/Disambiguation Methods/index.html index 0a9fea3..ff529f8 100644 --- a/Create/Disambiguation Methods/index.html +++ b/Create/Disambiguation Methods/index.html @@ -15,8 +15,8 @@ - - + +Disambiguation Methods
Overview
diff --git a/Create/Live Agent Integrations/Genesys Integration/index.html b/Create/Live Agent Integrations/Genesys Integration/index.html index 1b8afc6..1f25785 100644 --- a/Create/Live Agent Integrations/Genesys Integration/index.html +++ b/Create/Live Agent Integrations/Genesys Integration/index.html @@ -15,8 +15,8 @@ - - + +Genesys Integration
Step-by-Step Instructions
diff --git a/Create/Support Ticket Management/solution-prepare-optional-service-now/index.html b/Create/Support Ticket Management/solution-prepare-optional-service-now/index.html index 8e821ab..5b275c1 100644 --- a/Create/Support Ticket Management/solution-prepare-optional-service-now/index.html +++ b/Create/Support Ticket Management/solution-prepare-optional-service-now/index.html @@ -15,8 +15,8 @@ - - + +ServiceNow Integration
Integrate ServiceNow with Watson Assistant
diff --git a/Create/User Interface Integrations/Hosted Static Site/index.html b/Create/User Interface Integrations/Hosted Static Site/index.html index 873541c..77d2729 100644 --- a/Create/User Interface Integrations/Hosted Static Site/index.html +++ b/Create/User Interface Integrations/Hosted Static Site/index.html @@ -15,8 +15,8 @@ - - + +Hosted Static Site
Embed AI Assistant in code source
diff --git a/Create/User Interface Integrations/solution-prepare-optional-msteams/index.html b/Create/User Interface Integrations/solution-prepare-optional-msteams/index.html index 18c8095..81169a9 100644 --- a/Create/User Interface Integrations/solution-prepare-optional-msteams/index.html +++ b/Create/User Interface Integrations/solution-prepare-optional-msteams/index.html @@ -15,8 +15,8 @@ - - + +Microsoft Teams
Integrate Watson Assistant with Microsoft Teams
diff --git a/Create/solution-create-document search/index.html b/Create/solution-create-document search/index.html index 140665a..b3d886b 100644 --- a/Create/solution-create-document search/index.html +++ b/Create/solution-create-document search/index.html @@ -15,8 +15,8 @@ - - + +Document Search
Setting up document search requires three core components:
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watsonx Assistant
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+Create watsonx Assistant
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If you do not have an watsonx Assistant, create new bot and fill in all required information. Please see Details section below.
+Details
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Create Watson Discovery Custom Extension
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Enable Document search
-To enable the document search capability, you'll need to configure Watsonx.ai and Watson Discovery to work with Watsonx Assistant through its actions.
+To enable the document search capability, you'll need to configure watsonx.ai and Watson Discovery to work with watsonx Assistant through its actions.
Upload Actions:
Upd
Final Check
-Once the watsonx Assistant development is fully complete, you should see the status of actions showing green checkmarks, similar to screenshot below.
Once the watsonx Assistant development is fully complete, you should see the status of actions showing green checkmarks, similar to screenshot below.