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bobduffy authored Feb 12, 2025
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### Troubleshooting Installation
The following are known situations where your installation may be blocked or interrupted. Review the following to remedy installations issues. If installation issues persist, generate a copy of the log by typing CTRL+SHIFT+I, select the console tab and copy the last few entries of the log written where the installer failed. Provide these details to us via the issues tab here, or via the Intel Insiders Discord, or Graphics forum on Intel's support site.
1. **Verify Intel Arc GPU**: Ensure your system has an Intel Arc GPU. Go to your Windows Start Menu, type "Device Manager," and under Display Adapters, check the name of your GPU device. It should describe an Intel Arc GPU. If so, then you you have a GPU that means our minimum specifications. If it says "Intel(R) Graphics," your system does not have a built-in Intel Arc GPU and does not meet the minimum specifications.
2. **Interrupted Installation**: The online installation for backend components can be interrupted or blocked by an IT network, firewall, or sleep settings. Ensure you are on an open network, with the firewall off, and set sleep settings to stay awake when powered on.
3. **Missing Libraries**: Some Windows systems may be missing needed libraries. This can be fixed by installing the 64-bit VC++ redistribution from Microsoft [here](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170). It is recommended this be done after updating the Graphics drivers. Then install AI Playground.
4. **Python Conflict**: Some PCs with an existing installation of Python can cause a conflict with AI Playground installation, where the wrong or conflicting packages are installed due to the incorrect version or location of Python on the system. This is usually remedied by uninstalling Python environment, restarting and reinstalling AI Playground
5. **Temp Files**: Should the installation be interrupted because of any of the above issues it is possible that temporary installation files have been left behind and trying to install with these files in place can block the installation. Remove these files or do a clean install of AI Playground to remedy
1. **Restart**: Time-out issues have been sighted, which show as a failed install but resolve when restarting AI Playground
2. **Verify Intel Arc GPU**: Ensure your system has an Intel Arc GPU. Go to your Windows Start Menu, type "Device Manager," and under Display Adapters, check the name of your GPU device. It should describe an Intel Arc GPU. If so, then you you have a GPU that means our minimum specifications. If it says "Intel(R) Graphics," your system does not have a built-in Intel Arc GPU and does not meet the minimum specifications.
3. **Interrupted Installation**: The online installation for backend components can be interrupted or blocked by an IT network, firewall, or sleep settings. Ensure you are on an open network, with the firewall off, and set sleep settings to stay awake when powered on.
4. **Missing Libraries**: Some Windows systems may be missing needed libraries. This can be fixed by installing the 64-bit VC++ redistribution from Microsoft [here](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170). It is recommended this be done after updating the Graphics drivers. Then install AI Playground.
5. **Python Conflict**: Some PCs with an existing installation of Python can cause a conflict with AI Playground installation, where the wrong or conflicting packages are installed due to the incorrect version or location of Python on the system. This is usually remedied by uninstalling Python environment, restarting and reinstalling AI Playground
6. **Temp Files**: Should the installation be interrupted because of any of the above issues it is possible that temporary installation files have been left behind and trying to install with these files in place can block the installation. Remove these files or do a clean install of AI Playground to remedy

## Project Development
### Checkout Source Code
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