16.3.2

Release Date: 20-12-2023

🐛 Bug Fixes

• Fixes a potential crash happening when a user opened certain post messages on iOS 17.

16.3.1

Release Date: 17-11-2023

🐛 Bug Fixes

• Resolves crash on iOS 13.
• Fixes a potential crash when a user rapidly sent messages at the start of a new conversation.
• Fixes an issue where messages were hidden after a conversation was started with an existing ticket.

16.3.0

Release Date: 14-11-2023

🚀 Enhancements

• Bot performance improvements.

🐛 Bug Fixes

• Fixes a translation issue.

16.2.3

Release Date: 03-11-2023

🚀 New Feature

• The new Messenger ticket links make it easy for customers to independently create tickets directly from the Messenger Home, without needing to send them a ticket form. Read more here.

🐛 Bug Fixes

• Fixed an issue that was preventing Universal Links from opening correctly.
• Fixed an issue that was cutting off messages on iPad.
• Fixed an issue that was preventing the Status Page app from opening on the homescreen.
• Added support for WKAppBoundDomains. Customers who use App Bound Domains simply need to add intercom.help to their list of WKAppBoundDomains in their Info.plist. This will ensure that Help Center articles load correctly.
• Fixed an issue where it tapping on an image with a link was not working.
• Tapping on an in-app now opens the correct conversation.

16.2.2

Release Date: 31-10-2023

🐛 Bug Fixes

• Fixes issue where IntercomDidStartNewConversation notification was not firing.
• Fixes a homescreen issue where the company logo would no longer load after the host app had been backgrounded.

16.2.1

Release Date: 24-10-2023

🚀 Enhancements

• Articles now support anchor links. Tapping on a URL with an anchor link will bring users to a specific part of an Article.

16.2.0

Release Date: 19-10-2023

🚀 Enhancements

📱 New Feature: Fin is now streaming AI answers! This means customers don't have to wait for the whole AI answer to generate before getting the support they need. Instead, Fin starts displaying a response the moment the first word comes in.

🐛 Bug Fixes

• Fixed an issue where some Intercom API methods including Intercom.logEvent(withName: ) weren’t thread safe.

16.1.2

Release Date: 18-10-2023

🐛 Bug Fixes

• Fixed an issue that was causing some messages not to deliver in realtime.

16.1.1

Release Date: 11-10-2023

🐛 Bug Fixes

• Fixed an issue that prevented some users from selecting any images to upload in a conversation.

16.1.0

Release Date: 10-10-2023

🚀 Enhancements

📱 New Feature: Set better expectations with your customers by customising the Start Conversation button in your Messenger

👋 With this release, you can select from a list of options to customize the Start Conversation button in the Messenger. This can be changed in Messenger settings under the "Conversations" section and will affect the Start Conversation button on Messenger Home and in spaces Iike Messages and Help.

🐛 Bug Fixes

• Fixed an issue where the navigation bar and message replies were dissapearing under certain circumstances.