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Description
On Tahoe the app is stuck on loading user. The logs show there is an error connecting to the file provider and the OSX code is using backend.internx.com which is not longer working. I think the windows code is no longer using the backend.internx.com. I have tested on multiple macs, networks, vpn and hotspots. No work arounds seems to existing for getting the mac client running. Openssl can connect gateway.internx.com without issue from the mac.
[2026-02-07 04:00:53.801] [ERROR] [Error.swift:14] [com.internxt.errors] [Sentry] APIClientError -1 | A TLS error caused the secure connection to fail.
[2026-02-07 04:00:37.535] [INFO] [AppDelegate.swift:630] [com.internxt.InternxtDesktop] [App] Got notifications permission
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:74] [com.internxt.InternxtDesktop] [App] App starting
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:686] [com.internxt.InternxtDesktop] [App] ========================================
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:687] [com.internxt.InternxtDesktop] [App] System Information
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:688] [com.internxt.InternxtDesktop] [App] ========================================
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:689] [com.internxt.InternxtDesktop] [App] macOS: 26.2.0
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:690] [com.internxt.InternxtDesktop] [App] Architecture: Apple Silicon (ARM64)
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:691] [com.internxt.InternxtDesktop] [App] App Version: 2.6.3
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:692] [com.internxt.InternxtDesktop] [App] ========================================
[2026-02-07 04:00:37.538] [INFO] [AppDelegate.swift:273] [com.internxt.InternxtDesktop] [App] Internxt installer was not found
[2026-02-07 04:00:37.656] [INFO] [AppDelegate.swift:113] [com.internxt.InternxtDesktop] [App] User is logged out, closing session
[2026-02-07 04:00:37.670] [DEBUG] [BackupsService.swift:671] [com.internxt.InternxtDesktop] [App] Going to stop backup upload
[2026-02-07 04:00:37.670] [DEBUG] [BackupsService.swift:680] [com.internxt.InternxtDesktop] [App] Going to stop backup download
[2026-02-07 04:00:37.671] [INFO] [FileProviderDomainManager.swift:56] [com.internxt.InternxtDesktop] [DomainManager] 🧹 Cleaning up FileProvider domain
[2026-02-07 04:00:37.672] [INFO] [AppDelegate.swift:130] [com.internxt.InternxtDesktop] [App] App did start successfully
[2026-02-07 04:00:43.763] [INFO] [AppDelegate.swift:108] [com.internxt.InternxtDesktop] [App] User is logged in, starting session
[2026-02-07 04:00:44.340] [ERROR] [AppDelegate.swift:586] [com.internxt.InternxtDesktop] [App] Cannot signal file provider, FileProvider manager not found
[2026-02-07 04:00:53.801] [ERROR] [AppDelegate.swift:366] [com.internxt.InternxtDesktop] [App] Failed to start the app: APIClientError(statusCode: -1, responseBody: 0 bytes, headers: [:], message: "A TLS error caused the secure connection to fail.")
[2026-02-07 04:01:02.895] [ERROR] [AppDelegate.swift:586] [com.internxt.InternxtDesktop] [App] Cannot signal file provider, FileProvider manager not found
[2026-02-07 04:01:03.877] [ERROR] [NotificationsManager.swift:72] [com.internxt.InternxtDesktop] [InternxtDesktopUIApp] ❌ Error get notifications: APIClientError(statusCode: -1, responseBody: 0 bytes, headers: [:], message: "A TLS error caused the secure connection to fail.")
[2026-02-07 04:01:03.877] [INFO] [FeaturesService.swift:33] [com.internxt.InternxtDesktop] [FeaturesService] Fetching features status from payment info