When a team member requests Paid Time Off (PTO), the Project Manager has a unique role in the approval process:
- The team member confirms with their PM that PTO plans work with the project schedule
- The PM compares the PTO request with the project schedule and makes the decision (rarely is PTO declined)
- The PM and the team member discuss if/how the PTO impacts the project schedule and discuss coverage if needed (i.e. who picks up the slack in ticket work?)
- Assuming the PM approves the PTO, the team member goes through the formal process for requesting time off
- The Delivery Manager approves the PTO via email reply and requests that Judy add the PTO to the Master Calendar
- The PM enters the PTO into Resource Guru
- As the PTO date approaches, the PM and the team member work through project impacts and coverage together
- The PM and the team member notify the rest of the team about the PTO