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Testing Manager.htm
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xmlns:o="urn:schemas-microsoft-com:office:office"
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<link rel=File-List href="Testing%20Manager_files/filelist.xml">
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<o:DocumentProperties>
<o:Author>Howdin, Lisa</o:Author>
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<o:LastAuthor>Howdin, Lisa</o:LastAuthor>
<o:Revision>1</o:Revision>
<o:TotalTime>9</o:TotalTime>
<o:Created>2022-11-21T04:37:00Z</o:Created>
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<o:Company>Department of the Prime Minister and Cabinet</o:Company>
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<p class=MsoNormal><h1>A day in the life of a Test Manager</h1><o:p></o:p></p>
<p class=MsoNormal><h2>As part of our work to define digital career
pathways, we asked digital professionals and members of the Digital Profession
Stream to provide a short 'day in the life' story about their role. Liang from
AFSA (Australian Financial Security Authority) shares a day in the life of a
Test Manager<span class=GramE>.<</span>/h2><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><<span class=SpellE>img</span> src="https://github.com/lisahowdin/this-time/blob/main/Architect.PNG"
alt="Architecture"><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><h2><span class=GramE>How</span> I got into
testing</h2><o:p></o:p></p>
<p class=MsoNormal>I started my career in IT with a small Canberra based
software company as a rule developer. Being in a small organisation, I had the
opportunity to perform many different roles. One of those was to find defects
in the software I was using to create solutions for our customers. As I gained
more experience and understood the product, I obtained a more formal testing
role. When I entered the public service, I was employed as a Test Analyst and
continued along that career pathway.<o:p></o:p></p>
<p class=MsoNormal><h2>Using the creative and intellectual
side</h2><o:p></o:p></p>
<p class=MsoNormal>Testing piques my interest because it's solving a problem
and using a bit of creativity to find issues with the applications you're
testing. As part of the role, you try and think of things that have gone wrong
or could go wrong. It's a bit of structured learning mixed with creativity
which is a good combination in a career. Being able to use the creative and
intellectual side has been fun.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><h2>Promoting a high-quality culture</h2><o:p></o:p></p>
<p class=MsoNormal>As Test Manager, I manage a team to test our digital
business applications. This team works within a development team that creates
applications for our business users and the public. My role is to develop and
maintain systems and processes within the development team to increase the
quality delivery of digital business applications, and to promote a culture
that prioritises quality within the organisation.<o:p></o:p></p>
<p class=MsoNormal><h2>Aligning developer work and business requirements
with client needs</h2><o:p></o:p></p>
<p class=MsoNormal>As a Test Manager, I lead a team that works to provide
assurance that risks associated with implementing or making changes that impact
the applications are accurately quantified and addressed. I do this by:<o:p></o:p></p>
<p class=MsoNormal><<span class=SpellE><span class=GramE>ul</span></span>><o:p></o:p></p>
<p class=MsoNormal><<span class=GramE>li></span>identifying the needs and
interests of the stakeholders to develop a risk profile</li><o:p></o:p></p>
<p class=MsoNormal><<span class=GramE>li></span>analysing the business
requirements to develop testing strategies that will fit the risk profile,
ensuring that the quality requirements match the risk profile developed.</li><o:p></o:p></p>
<p class=MsoNormal><li>working with stakeholders, subject matter experts,
clients and the development team to ensure that there is a common understanding
of the changes to the digital application.</li><o:p></o:p></p>
<p class=MsoNormal><<span class=GramE>li></span>developing and
maintaining the administration of testing <span class=SpellE>artifacts</span>
such as test strategies, test plans, test cases, defects and summary
reports.</li><o:p></o:p></p>
<p class=MsoNormal><<span class=GramE>li></span>integrating quality
processes during the development of test cases, execution and user acceptance
testing.</li><o:p></o:p></p>
<p class=MsoNormal><<span class=GramE>li></span>designing, maintaining
and enforcing a federated process of how testing is to be conducted in the
organisation, and the <span class=SpellE>artifacts</span> and systems following
each testing activity.</li><o:p></o:p></p>
<p class=MsoNormal><h2><span class=GramE>The</span> joy of play and
discovery</h2><o:p></o:p></p>
<p class=MsoNormal>It's quite enjoyable to be able to play and intentionally
break things. As testers we get to use systems in unconventional ways and think
of unusual scenarios. There is also a certain amount of experience and
structured learning involved in testing. We test the system in a way that is
known to yield defects, and also use methods that reduce the number of tests
needed to exercise/cover more of the application. Employing both experience and
known testing methods to successfully test a system brings a good amount of
satisfaction.<o:p></o:p></p>
<p class=MsoNormal><h2>A balancing act</h2><o:p></o:p></p>
<p class=MsoNormal>There are almost infinite test scenarios and they <span
class=SpellE>canâ</span><span class=SpellE>t all</span> be tested due to time
constraints. Identifying the most critical test scenarios so you can deliver on
time is a challenge. In my role, I need to tweak our testing strategies and
processes to achieve the balance between quality and timely delivery.<o:p></o:p></p>
<p class=MsoNormal><h2>Testing in the future</h2><o:p></o:p></p>
<p class=MsoNormal>In the future, machine learning and artificial intelligence
may be used at scale to automate testing. As a Test Manager, I would need to
understand the capabilities of those tools.<o:p></o:p></p>
<p class=MsoNormal>There will always be a role for testing to ensure that
quality is ingrained in software and business process development.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>See if you have the skills, and how to upskill, to be a
[Test Manager<span class=GramE>](</span>https://aps-career-pathfinder.digitalprofession.gov.au/role/typical_aps:Typical_APS_Test_Manager_EL1/0).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All views expressed in this blog are personal views of the
author and subject, and do not necessarily reflect the view of the department
or agency.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This profile was written by Christina Kumar for the APSC
whilst on a secondment from the AFSA.</p>
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