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triggerPagerDuty.py
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triggerPagerDuty.py
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import requests
import sys
import json
from datetime import datetime
import shutil
# Read request data from temporary file on ServiceDesk Plus server
infile = str(sys.argv[1])
with open(infile) as data_file:
params = json.load(data_file)
requestobj = params["request"]
# Dump the JSON to a temporary file - enable for debug
# outfile = r"params.json"
# shutil.copyfile(infile, outfile)
# Assign values from the request object fields to variables
workorderid = requestobj["WORKORDERID"]
requester = requestobj["REQUESTER"]
createdby = requestobj["CREATEDBY"]
createdtime = requestobj["CREATEDTIME"]
requesttype = requestobj["REQUESTTYPE"]
status = requestobj["STATUS"]
level = requestobj["LEVEL"]
group = requestobj["GROUP"]
servicecategory = requestobj["SERVICE"]
category = requestobj["CATEGORY"]
subcategory = requestobj["SUBCATEGORY"]
item = requestobj["ITEM"]
impact = requestobj["IMPACT"]
impactdetails = requestobj["IMPACTDETAILS"]
priority = requestobj["PRIORITY"]
urgency = requestobj["URGENCY"]
sla = requestobj["SLA"]
subject = requestobj["SUBJECT"]
description = requestobj["DESCRIPTION"]
shortdescription = requestobj["SHORTDESCRIPTION"]
# Set values for PagerDuty event parameters
# Set payload.summary
pd_summary = subject
if subject.strip() == "":
pd_summary = "Not Specified"
else:
pd_summary = subject
# Set payload.timestamp
# # Assumes that on MS Windows createdtime is the timestamp in milliseconds so need timestamp/1000
pd_timestamp = datetime.utcfromtimestamp(int(createdtime) / 1e3).isoformat("T","milliseconds") + "Z"
# Set payload.severity by mapping urgency to severity
# If Urgency is not specified in ServiceDesk Plus PagerDuty will default to High
pd_severity = "critical"
if (urgency.lower() == "urgent" or urgency.lower() == "high"):
pd_severity = "critical"
elif (urgency.lower() == "normal" or urgency.lower() == "low"):
pd_severity = "warning"
else:
pd_severity = "critical"
# Set payload.source
pd_source = subcategory
if subcategory == "":
pd_source = "Not Specified"
# Set payload.component
pd_component = category
if category == "":
pd_component = "Not Specified"
# Set payload.group
pd_group = group
if group == "":
pd_group = "Not Specified"
# Set and payload.class
pd_class = servicecategory
if servicecategory == "":
pd_class = "Not Specified"
# Set routing_key
pd_routing_key = "R02A20EW6O6TFRI1QLBKB9VBC040W45B"
# Set dedup_key
# This is required for auto-resolving of incidents in PagerDuty when request is resolved in ServiceDesk Plus
pd_dedup_key = "SDP-#" + workorderid
# Set event_action based on request/inicident state
pd_event_action = "trigger"
if (status.lower() == "cancelled" or status.lower() == "closed" or status.lower() == "resolved"):
pd_event_action = "resolve"
else:
pd_event_action = "trigger"
# Construct JSON payload
url = "https://events.pagerduty.com/v2/enqueue"
header = {
"Content-Type": "application/json"
}
payload = {
"payload": {
"summary": pd_summary,
"severity": pd_severity,
"source": pd_source,
"component": pd_component,
"group": pd_group,
"class": pd_class,
"custom_details": {
"description": shortdescription,
"requesttype": requesttype,
"requester": requester,
"createdby": createdby,
"createdtime": pd_timestamp,
"status": status,
"level": level,
"group": group,
"servicecategory": servicecategory,
"category": category,
"subcategory": subcategory,
"item": item,
"impact": impact,
"impactdetails": impactdetails,
"priority": priority,
"urgency": urgency,
"sla": sla
}
},
"routing_key": pd_routing_key,
"dedup_key": pd_dedup_key,
"event_action": pd_event_action,
"client": "ManageEngine ServiceDesk Plus",
"client_url": "http://localhost:8080/WorkOrder.do?woMode=viewWO&woID=" + workorderid
}
response = requests.post(url, data=json.dumps(payload), headers=header)
if response.json()["status"] == "success":
print('Incident Created')
else:
print(response.text) # print error message if not successful