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Improve deliverability of email #674

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4 tasks
kimberscott opened this issue Apr 26, 2021 · 1 comment
Closed
4 tasks

Improve deliverability of email #674

kimberscott opened this issue Apr 26, 2021 · 1 comment
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Scoping [Work Type] Lacking specifics regarding feasibility and implementation

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@kimberscott
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kimberscott commented Apr 26, 2021

TL;DR

Emails, including compensation emails, are often getting filtered as spam.

Narrative

As a researcher, I want to be confident I'm actually reaching participants when I use the Lookit interface to send messages. This affects our reputation as well. As a participant, I want to receive email from researchers, particularly when that email contains compensation for a study we participated in.

To consider:

  • Figure out how often this is happening (may need to talk with researchers who get direct complaints)
  • Figure out why emails are getting flagged as spam (is it our language? headers? from address vs. reply_to?)
  • Can we use an MIT SMTP server instead?
  • Would authenticating a domain via SendGrid help if sticking with SendGrid?
@kimberscott kimberscott added the Scoping [Work Type] Lacking specifics regarding feasibility and implementation label Apr 26, 2021
@becky-gilbert
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Closing this issue as it is superseded by #1340

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Labels
Scoping [Work Type] Lacking specifics regarding feasibility and implementation
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Status: Researcher QOL
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