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Bug: White blank screen on win11 client v5.11.0 #5057

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tjutasi opened this issue Feb 14, 2025 · 8 comments
Open

Bug: White blank screen on win11 client v5.11.0 #5057

tjutasi opened this issue Feb 14, 2025 · 8 comments
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@tjutasi
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tjutasi commented Feb 14, 2025

Steps to reproduce the behavior

  1. update client to 5.11.0
  2. see the blank screen

Expected behavior

mattermost ui instead of blank screen

Screenshots (optional)

Image

Edition and Platform

  • Edition: Personal Desktop
  • Version: 5.11.0
  • Browser and OS: Win 11 client

Additional context (optional)

restart, reboot doesn't help
@tjutasi tjutasi added Bug Something isn't working Triage labels Feb 14, 2025
@suenar
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suenar commented Feb 17, 2025

Same problem after updating to 5.11.0 on macOS 15.3.1.

@shibizhao
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Same problem after updating to 5.11.0.

@consumere
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same here (win11 MM v5.1.10)
exzerpt of main.log ....

[2025-02-13 11:24:13.269] [error] [WebContentsEventM...] [renderer] [1739442253.24] WSClient has been closed, connect fail count: 1 [2025-02-13 11:24:13.854] [warn] [WebContentsEventM...] [renderer] [1739442253.85] Polling websockets connection for state: undefined [2025-02-13 11:24:14.856] [warn] [WebContentsEventM...] [renderer] [1739442254.86] Polling websockets connection for state: undefined [2025-02-13 11:24:15.855] [warn] [WebContentsEventM...] [renderer] [1739442255.86] Polling websockets connection for state: undefined [2025-02-13 11:24:16.851] [warn] [WebContentsEventM...] [renderer] [1739442256.85] Polling websockets connection for state: undefined [2025-02-13 11:24:16.889] [error] [WebContentsEventM...] [renderer] [1739442256.89] WSClient websocket onerror. data: {"isTrusted":true} [2025-02-13 11:24:16.894] [error] [WebContentsEventM...] [renderer] [1739442256.89] WSClient has been closed, connect fail count: 2 [2025-02-13 11:24:21.875] [error] [WebContentsEventM...] [renderer] [1739442261.87] WSClient websocket onerror. data: {"isTrusted":true} [2025-02-13 11:24:21.881] [error] [WebContentsEventM...] [renderer] [1739442261.88] WSClient has been closed, connect fail count: 3 [2025-02-13 11:25:06.879] [warn] [WebContentsEventM...] [renderer] [1739442306.86] Polling websockets connection for state: 0 [2025-02-13 11:25:06.951] [error] [WebContentsEventM...] [renderer] Error [2025-02-13 11:25:06.970] [error] [WebContentsEventM...] [renderer] Uncaught (in promise) Error: <!DOCTYPE html>

@belindamef
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belindamef commented Feb 17, 2025 •
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similar problem, but with small parts of the screen still visible.
started after updating mattermost to v5.11.0 on Ubuntu 24.04.2 LTS

Image

@PhilipStruthers
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PhilipStruthers commented Feb 17, 2025 •
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Same problem after updating to 5.11.0. Can't see anything and many other things are broken. It shows me signed out in the profile status icon but im online and when i try to click the online button it doesnt do anything. I cant see my profile name, I cannot select the user groups button or see the white text on a white background for the channels, boards, or playbooks buttons. The whole app is non functional and has no method of reconnecting or reverting the app to the previous working version

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@Vturnus
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Vturnus commented Feb 18, 2025

Same issue.
Only the tool bar is visiable.

@MOB-Diana
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Updated to v5.11.0 and have the same problem. Tried emailing support for urgent resolution but seems makers can't fix the issue.
Are there option to install the older version?

@vav166
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vav166 commented Feb 24, 2025

Same state (as screenshot) after update to 5,11 ... u downgrated to 5.10.2 and everything OK

https://docs.mattermost.com/about/mattermost-desktop-releases.html

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9 participants
@tjutasi @vav166 @shibizhao @belindamef @PhilipStruthers @Vturnus @consumere @suenar @MOB-Diana