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Is it possibile to update context variables on an already started conversation (maybe on chat reconnection) so that the agent can see the updated values in the dedicated panel? Thank you. |
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Answered by
xTEddie
Nov 3, 2023
Replies: 1 comment
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It is not possible with the current product architecture. They are |
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Answer selected by
xTEddie
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It is not possible with the current product architecture. They are
pre-conversationdata. These are used to define routing rules to route conversations to different queues.