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Known Issues

boxblinkracer edited this page Nov 18, 2021 · 32 revisions

Here you can find a list of known issues that we are aware of.

Order Confirmation Mail not send in combination with Advanced Promotions

In rare scenarios it could happen that the promotion suite generates an invalid data which causes the plugin to fail when sending an order confirmation mail. Please see this page: Compatibility Issues

Warning, Mollie is paid but no order exists in Shopware for transaction xxxx (Fixed in 1.8.10)

With the latest version 1.8.8 it could be that you might see this error in your logs. We don't know yet why this happens, but it's somehow related to a cache.

...."error": "Order with number: not found!",....

The solution is, to deactivate and activate the plugin again. Please also clear your caches, then it should work as expected.

Order Mollie Details Deeplink not working

The order details in the Shopware backend contains a Mollie Details area with live data of Mollie. This includes a button that acts as a "deep link". If you click it, you'll get directly to the payment inside the Mollie Dashboard if logged in.

That deep link works not for "orders" at the moment (ord_xyz). This is due to a problem in the Mollie Dashboard. Once this is resolved, the link will automatically work for you without an update of the plugin.

Invalid Total Amount with VAT Free countries.

If your shop configuration includes selling to countries that are marked as "vat free", it could happen that the checkout is not possible due to an "invalid total order" when creating the payment. This is a bug, where the plugin the combination of the plugin and Shopware suddenly has a wrong value in the basket fields for gross and net price. The plugin has already been improved to fix this in this pull request: https://github.com/mollie/Shopware/pull/296

If it's not released while you need it, you can switch to the Payments API for the affected payment methods, if possible for your business. The Payments API will not check the sums of the line items, so the payment should work then.

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