Known Issues
Here you can find a list of known issues that we are aware of.
Since Release 1.7.0 it turned out that some merchants see duplicate orders for the same Mollie transaction in their Backend. This only happens in this case:
- Orders will be created AFTER the payment
- only in some edge cases
The orders are generated when the user is redirected back from Mollie to Shopware. Somehow this happens multiple times for a handful of customers, for whatever reason.
Unfortunately this does not happen in SANDBOX mode!
The latest version 1.7.1 fixes this problem by skipping the order creation process and continuing with the defined workflow.
It still turned out that even though Shopware does now correctly handle that no duplicate orders with the same transactions IDs will be created, they still send duplicate order confirmation mails. We will fix this soon!
We are aware of a very rare case for some merchants where orders might be missing with a special plugin configuration.
If you let the plugin create Shopware orders AFTER the payment when the user comes back from the Mollie page, it can happen that somehow no order is created in Shopware - without any direct related error. This only happens sometimes.
We are investigating this issue and doing our best, unfortunately its very hard to find it at the moment. With Version 1.7.0 we've improved the whole payment flow including logs, so it might be easier to find the origin cause of this error.
What solves it, is to configure the plugin to create the order BEFORE the payment (if possible for the merchant). Then the order is always existing (no matter what), but might consume more order numbers in case of payment failures.
Do you know what happens? Did you experience it and did you find a solution?!
Help us and receive cool Mollie merchandise as bug bounty for this issue.
Just create a Pull Request at https://github.com/mollie/Shopware and show the issue and the solution. We will then check it and make sure you'll get that awesome merchandise if you are the first one who has successfully found it.
