// rewrite this stuff copied from - https://etherpad.mozilla.org/Portland-Community-Building
Retention
- why participate in our projects vs. another one?
- corollary: response to mocking sends message to what is acceptable
- need a code of conduct for events (that's another discussion)
- we're pretty good at this, but we can be a lot better at this
- Q: if toxic interaction occurs on bugzilla, is it better to address in public or offline?
- A: need to deal with bad actors in public. if we deal privately, need to make sure it's visible that we dealt with it privately.
- toxic members have a huge impact: actively mocking, condescending
- "This is what I think about what you did." Don't just come in and poop on it. You can then go back in the bug and say "This other person didn't do X; here's the X that was expected."
- do a quick feedback loop without shaming that person
- Some communities have active, contributing members with toxic behaviours who refuse to address their behaviour. Often large belief in meritocracy; can fragment the community.
- If you fragment, make sure all toxic people on one side. Alternative to excising bad actor is community falls apart.
- How to excise without alienating people who don't see bad behaviour, just good contributor being treated badly?
- Paper trail. Show attempts to deal with behaviour in past.
- The person with the most authority in a room. How that person acts sends a very clear message to the rest of the community of what's accepted. If that's you, you need to step up.