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API gets stuck when Hubspot does not accept email address #29

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startuptnt opened this issue Feb 21, 2024 · 0 comments
Open

API gets stuck when Hubspot does not accept email address #29

startuptnt opened this issue Feb 21, 2024 · 0 comments

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@startuptnt
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Hubspot email rules do not allow some emails to be entered into Hubspot, whether API or otherwise. When a user erroneously enters a wrong email, this Hubspot extension will try to add it but will fail with a 400 error:
"isValid":false,"message":"Email address xxx@invalidemail.con is invalid","error":"INVALID_EMAIL","name":"email"}],"status":"error","message":"Property values were not valid",
Screenshot 2024-02-21 at 16 35 36

This in itself is fine, IF it unqueued the faulty registration, however, this is not the case. When the next ticket is purchased, it will try and add xxx@invalidemail.con again, and again. So 1 invalid email essentially blocks all future contacts from being added to Hubspot.

In my view, this is a big problem because I had thought that the integration was adding automatically and it had not been for over a month with no notification of failures. Additionally modifying the email in the attendees screen of each event GUI does not fix the problem.

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