diff --git a/newrelic-agent/src/main/java/com/newrelic/agent/TransactionData.java b/newrelic-agent/src/main/java/com/newrelic/agent/TransactionData.java
index db5ef430f6..96f1b7f181 100644
--- a/newrelic-agent/src/main/java/com/newrelic/agent/TransactionData.java
+++ b/newrelic-agent/src/main/java/com/newrelic/agent/TransactionData.java
@@ -9,6 +9,7 @@
 
 import com.newrelic.agent.attributes.AttributesService;
 import com.newrelic.api.agent.Logs;
+import com.newrelic.api.agent.NewRelic;
 import com.newrelic.api.agent.TransportType;
 import com.newrelic.agent.config.AgentConfig;
 import com.newrelic.agent.config.AgentConfigImpl;
@@ -31,6 +32,7 @@
 import java.util.Collection;
 import java.util.Map;
 import java.util.Set;
+import java.util.logging.Level;
 
 public class TransactionData {
     private final Transaction tx;
@@ -166,6 +168,10 @@ public boolean hasReportableErrorThatIsNotIgnored() {
         return tx.isErrorReportableAndNotIgnored();
     }
 
+    public boolean hasErrorThatIsNotExpected() {
+        return tx.isErrorNotExpected();
+    }
+
     /**
      * A rough approximation of the transaction size (how much memory we are using with our tracers)
      */
@@ -257,11 +263,20 @@ public ApdexPerfZone getApdexPerfZone() {
         if (!isWebTransaction() && !tx.getAgentConfig().isApdexTSet(getPriorityTransactionName().getName())) {
             return null;
         }
+
+        if (isApdexFrustrating()) {
+            return ApdexPerfZone.FRUSTRATING;
+        }
+
         long responseTimeInMillis = tx.getTransactionTimer().getResponseTimeInMilliseconds() + tx.getExternalTime();
         long apdexTInMillis = tx.getAgentConfig().getApdexTInMillis(getPriorityTransactionName().getName());
         return ApdexPerfZoneDetermination.getZone(responseTimeInMillis, apdexTInMillis);
     }
 
+    public boolean isApdexFrustrating() {
+        return hasReportableErrorThatIsNotIgnored() && hasErrorThatIsNotExpected();
+    }
+
     public String parentType() {
         if (!receivedInboundDistributedPayload()) {
             return null;
diff --git a/newrelic-agent/src/test/java/com/newrelic/agent/TransactionDataTest.java b/newrelic-agent/src/test/java/com/newrelic/agent/TransactionDataTest.java
index 56161f9d3e..4fec090761 100644
--- a/newrelic-agent/src/test/java/com/newrelic/agent/TransactionDataTest.java
+++ b/newrelic-agent/src/test/java/com/newrelic/agent/TransactionDataTest.java
@@ -13,6 +13,7 @@
 import com.newrelic.agent.config.AgentConfigImpl;
 import com.newrelic.agent.config.TransactionTracerConfig;
 import com.newrelic.agent.dispatchers.Dispatcher;
+import com.newrelic.agent.model.ApdexPerfZone;
 import com.newrelic.agent.service.ServiceFactory;
 import com.newrelic.agent.sql.SlowQueryListener;
 import com.newrelic.agent.tracers.Tracer;
@@ -327,4 +328,21 @@ public void toString2() {
         Assert.assertEquals(MessageFormat.format(" {0}ms {1}", String.valueOf(expected), ex), result);
     }
 
+    @Test
+    public void isApdexFrustrating_returnsTrue_whenErrorIsPresent() {
+        Mockito.when(tx.isErrorReportableAndNotIgnored()).thenReturn(true);
+        Mockito.when(tx.isErrorNotExpected()).thenReturn(true);
+
+        TransactionData txd = getTxData(tx);
+        Assert.assertTrue(txd.isApdexFrustrating());
+    }
+
+    @Test
+    public void isApdexFrustrating_returnsFalse_whenNoErrorIsPresent() {
+        Mockito.when(tx.isErrorReportableAndNotIgnored()).thenReturn(false);
+        Mockito.when(tx.isErrorNotExpected()).thenReturn(false);
+
+        TransactionData txd = getTxData(tx);
+        Assert.assertFalse(txd.isApdexFrustrating());
+    }
 }