Arbitrary definitions can lead to problems of interpretation

[santosomar]

          I do agree with @tschmidtb51 that arbitrary definitions can lead to problems.

But there are products out there with at least three different "levels" of support and I suspect others might have more.
So, I do believe that the standard should allow for "a list of support definitions" the interpretation of which can be up to the user.

e.g. RedHat has "Full Support", "Maintenance Support", "Extended Update Support"
Ubuntu has something similar.

We need to be able to model those kinds of things and I don't think the standard should mandate how many levels are allowed.
"paid/unpaid" -> this seems more like an attribute on a support level.

Originally posted by @lfrancke in #13 (comment)

[santosomar]

To address this we have opened:
#27 #28 #29 #30 #31 #32

[santosomar]

Closing this issue and working through the new issues mentioned above.