From f7b7d26992b158c46a8c4cdc99075b0b307f0e95 Mon Sep 17 00:00:00 2001
From: Anjeel Haria <bytemeasap@gmail.com>
Date: Thu, 13 Feb 2025 18:13:29 +0530
Subject: [PATCH] Added
 helpdesk_mgmt_email,helpdesk_mgmt_fetchmail_multicompany and
 helpdesk_ticket_custom_priority modules

---
 helpdesk_mgmt_email/__init__.py               |   1 +
 helpdesk_mgmt_email/__manifest__.py           |  19 +
 helpdesk_mgmt_email/data/automated_action.xml |  16 +
 helpdesk_mgmt_email/data/mail_template.xml    | 212 ++++++++++
 helpdesk_mgmt_email/i18n/nl.po                | 399 ++++++++++++++++++
 helpdesk_mgmt_email/models/__init__.py        |   2 +
 helpdesk_mgmt_email/models/helpdesk_ticket.py |  29 ++
 .../models/helpdesk_ticket_team.py            |   9 +
 .../views/helpdesk_ticket_team_view.xml       |  13 +
 .../views/helpdesk_ticket_view.xml            |  18 +
 .../__init__.py                               |   1 +
 .../__manifest__.py                           |  18 +
 .../models/__init__.py                        |   2 +
 .../models/fetchmail_server.py                |  32 ++
 .../models/helpdesk_ticket.py                 |  24 ++
 .../security/mail_security.xml                |  15 +
 .../views/fetchmail_server_view.xml           |  26 ++
 .../views/helpdesk_ticket_team_view.xml       |  19 +
 helpdesk_ticket_custom_priority/README.rst    |  17 +
 helpdesk_ticket_custom_priority/__init__.py   |   3 +
 .../__manifest__.py                           |  19 +
 .../models/__init__.py                        |   3 +
 .../models/helpdesk_ticket.py                 |  15 +
 .../views/helpdesk_ticket_view.xml            |  17 +
 24 files changed, 929 insertions(+)
 create mode 100644 helpdesk_mgmt_email/__init__.py
 create mode 100644 helpdesk_mgmt_email/__manifest__.py
 create mode 100644 helpdesk_mgmt_email/data/automated_action.xml
 create mode 100644 helpdesk_mgmt_email/data/mail_template.xml
 create mode 100644 helpdesk_mgmt_email/i18n/nl.po
 create mode 100644 helpdesk_mgmt_email/models/__init__.py
 create mode 100644 helpdesk_mgmt_email/models/helpdesk_ticket.py
 create mode 100644 helpdesk_mgmt_email/models/helpdesk_ticket_team.py
 create mode 100644 helpdesk_mgmt_email/views/helpdesk_ticket_team_view.xml
 create mode 100644 helpdesk_mgmt_email/views/helpdesk_ticket_view.xml
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/__init__.py
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/__manifest__.py
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/models/__init__.py
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/models/fetchmail_server.py
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/models/helpdesk_ticket.py
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/security/mail_security.xml
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/views/fetchmail_server_view.xml
 create mode 100644 helpdesk_mgmt_fetchmail_multicompany/views/helpdesk_ticket_team_view.xml
 create mode 100644 helpdesk_ticket_custom_priority/README.rst
 create mode 100644 helpdesk_ticket_custom_priority/__init__.py
 create mode 100644 helpdesk_ticket_custom_priority/__manifest__.py
 create mode 100644 helpdesk_ticket_custom_priority/models/__init__.py
 create mode 100644 helpdesk_ticket_custom_priority/models/helpdesk_ticket.py
 create mode 100644 helpdesk_ticket_custom_priority/views/helpdesk_ticket_view.xml

diff --git a/helpdesk_mgmt_email/__init__.py b/helpdesk_mgmt_email/__init__.py
new file mode 100644
index 0000000..0650744
--- /dev/null
+++ b/helpdesk_mgmt_email/__init__.py
@@ -0,0 +1 @@
+from . import models
diff --git a/helpdesk_mgmt_email/__manifest__.py b/helpdesk_mgmt_email/__manifest__.py
new file mode 100644
index 0000000..2260b67
--- /dev/null
+++ b/helpdesk_mgmt_email/__manifest__.py
@@ -0,0 +1,19 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Mail",
+    "summary": "Adds the option to send out helpdesk ticket updates to contacts by email.",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "Onestein BV",
+    "website": "https://www.onestein.eu",
+    "depends": ["helpdesk_mgmt", "base_automation", "mail_layout_force"],
+    "data": [
+        "data/mail_template.xml",
+        "data/automated_action.xml",
+        "views/helpdesk_ticket_team_view.xml",
+        "views/helpdesk_ticket_view.xml",
+    ],
+    "installable": True,
+}
diff --git a/helpdesk_mgmt_email/data/automated_action.xml b/helpdesk_mgmt_email/data/automated_action.xml
new file mode 100644
index 0000000..d70767a
--- /dev/null
+++ b/helpdesk_mgmt_email/data/automated_action.xml
@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <record id="automated_action_on_ticket_creation" model="base.automation">
+        <field name="name">Email on helpdesk ticket creation</field>
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="state">mail_post</field>
+        <field name="trigger">on_create</field>
+        <field name="mail_post_method">comment</field>
+        <field name="active" eval="True" />
+        <field name="template_id" ref="helpdesk_mgmt_email.helpdesk_ticket_created_email_template" />
+        <field
+            name="filter_domain"
+            eval="['|',('partner_id', '!=', False),('partner_email', '!=', False)]"
+        />
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_email/data/mail_template.xml b/helpdesk_mgmt_email/data/mail_template.xml
new file mode 100644
index 0000000..32554d2
--- /dev/null
+++ b/helpdesk_mgmt_email/data/mail_template.xml
@@ -0,0 +1,212 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <record id="helpdesk_ticket_created_email_template" model="mail.template">
+        <field name="name">Support Ticket Number</field>
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="force_email_layout_id" ref="mail_layout_force.mail_layout_noop" />
+        <field name="email_from">{{ object.team_id.email or object.company_id.partner_id.email or ''}}</field>
+        <field
+                name="email_to"
+            >{{not object.partner_id and object.partner_email or ''}}</field>
+        <field name="partner_to">{{object.partner_id.id}}</field>
+        <field name="reply_to">{{ object.team_id.email or object.company_id.partner_id.email or ''}}</field>
+        <field
+            name="lang"
+        >{{ object.partner_id.lang or ctx.get("lang") or object.company_id.partner_id.lang or object.env.user.lang }}</field>
+        <field name="subject">Ticket {{object.number or 'n/a' }}: {{object.name or '' }}</field>
+        <field name="body_html" type="html">
+            <div>Dear <t t-out="object.partner_id.name or object.partner_name or ''" />
+                    <br />
+                    <br />
+                    <p>
+                        Thank you for your report. Your report has been registered under ticket <t t-out="object.name" /> and is being processed.
+                    </p>
+                    <p>If there are any questions or uncertainties, please let us know.</p>
+                    Kind regards,
+                    <br/>
+                    <div style="font-family:Helvetica, Arial;font-size: 12pt; color: #000000;">
+                        <table style="font-family:Helvetica, Arial;border-spacing:0px;" cellspacing="0" cellpadding="0"
+                               border="0">
+                            <tbody>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;"
+                                        rowspan="6">
+                                        <span style="font-family: georgia, serif;">
+                                            <a t-att-href="object.company_id.website or ''" target="_blank" rel="noopener"
+                                               style="text-decoration:none;">
+                                                <img t-attf-src="/logo.png?company={{ object.company_id.id }}"
+                                                     t-att-alt="object.company_id.name"
+                                                     style="border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;"
+                                                     data-original-title="" title=""/>
+                                            </a>
+                                        </span>
+                                    </td>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <span style="font-family: georgia, serif; font-size: 14pt;">
+                                            <strong>
+                                                <span style="font-family:Helvetica, Arial;color: rgb(28, 53, 94);">
+                                                    <t t-out="object.company_id.name" /> Support
+                                                </span>
+                                            </strong>
+                                        </span>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <span style="font-family: georgia, serif;">
+                                            <strong> &#160;</strong>
+                                        </span>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <div style="font-family:Helvetica, Arial;">
+                                            <span style="font-family: georgia, serif;"> &#160;</span>
+                                        </div>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.phone or object.company_id.mobile">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>T</b>: &#160;<t t-out="object.company_id.phone or object.company_id.mobile"/>
+                                        </td>
+                                    </t>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.street or object.company_id.city or object.company_id.zip">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>A</b>: &#160;
+                                            <t t-if="object.company_id.street"><t t-out="object.company_id.street"/></t>
+                                            <t t-if="object.company_id.street and (object.company_id.city or object.company_id.zip)">
+                                                |
+                                            </t>
+                                            <t t-if="object.company_id.zip"><t t-out="object.company_id.zip"/></t>
+                                            <t t-if="object.company_id.zip and object.company_id.city"> </t>
+                                            <t t-if="object.company_id.city"><t t-out="object.company_id.city"/></t>
+                                        </td>
+                                    </t>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.website">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>W</b>: &#160;<a
+                                                t-att-href="object.company_id.website" target="_blank" data-original-title="" title=""
+                                                style="text-decoration:none;"><t t-out="object.company_id.website"/>
+                                        </a>
+                                        </td>
+                                    </t>
+                                </tr>
+                            </tbody>
+                        </table>
+                    </div>
+                    <br />
+                    <p>
+                        This e-mail is intended for the addressee’s eyes only. If you are not the intended recipient, you are hereby kindly requested to inform the sender of this. In view of the electronic nature of this communication, <t t-out="object.company_id.name" /> is neither liable for the proper and complete transmission of the information contained therein nor for any delay in its receipt. For information about <t t-out="object.company_id.name" />
+                        <t t-if="object.company_id.website">
+                            ,direct your browser to <t t-out="object.company_id.website" />
+                        </t>
+                    </p>
+                </div>
+        </field>
+    </record>
+
+    <record id="helpdesk_ticket_draft_email_template" model="mail.template">
+        <field name="name">Support</field>
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="force_email_layout_id" ref="mail_layout_force.mail_layout_noop" />
+        <field name="email_from">{{ object.team_id.email or object.company_id.partner_id.email or ''}}</field>
+        <field
+                name="email_to"
+            >{{not object.partner_id and object.partner_email or ''}}</field>
+        <field name="partner_to">{{object.partner_id.id}}</field>
+        <field name="reply_to">{{ object.team_id.email or object.company_id.partner_id.email or ''}}</field>
+        <field
+            name="lang"
+        >{{ object.partner_id.lang or ctx.get("lang") or object.company_id.partner_id.lang or object.env.user.lang }}</field>
+        <field name="subject">Ticket {{object.number or 'n/a' }}: {{object.name or '' }}</field>
+        <field name="body_html" type="html">
+            <div>Dear <t t-out="object.partner_id.name or object.partner_name or ''" />
+                    <br />
+                    <br />
+                    Kind regards,
+                    <br/>
+                    <div style="font-family:Helvetica, Arial;font-size: 12pt; color: #000000;">
+                        <table style="font-family:Helvetica, Arial;border-spacing:0px;" cellspacing="0" cellpadding="0"
+                               border="0">
+                            <tbody>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;"
+                                        rowspan="6">
+                                        <span style="font-family: georgia, serif;">
+                                            <a t-att-href="object.company_id.website or ''" target="_blank" rel="noopener"
+                                               style="text-decoration:none;">
+                                                <img t-attf-src="/logo.png?company={{ object.company_id.id }}"
+                                                     t-att-alt="object.company_id.name"
+                                                     style="border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;"
+                                                     data-original-title="" title=""/>
+                                            </a>
+                                        </span>
+                                    </td>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <span style="font-family: georgia, serif; font-size: 14pt;">
+                                            <strong>
+                                                <span style="font-family:Helvetica, Arial;color: rgb(28, 53, 94);">
+                                                    <t t-out="object.company_id.name" /> Support
+                                                </span>
+                                            </strong>
+                                        </span>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <span style="font-family: georgia, serif;">
+                                            <strong> &#160;</strong>
+                                        </span>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <td style="font-family:Helvetica, Arial;padding-left: 8px;">
+                                        <div style="font-family:Helvetica, Arial;">
+                                            <span style="font-family: georgia, serif;"> &#160;</span>
+                                        </div>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.phone or object.company_id.mobile">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>T</b>: &#160;<t t-out="object.company_id.phone or object.company_id.mobile"/>
+                                        </td>
+                                    </t>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.street or object.company_id.city or object.company_id.zip">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>A</b>: &#160;
+                                            <t t-if="object.company_id.street"><t t-out="object.company_id.street"/></t>
+                                            <t t-if="object.company_id.street and (object.company_id.city or object.company_id.zip)">
+                                                |
+                                            </t>
+                                            <t t-if="object.company_id.zip"><t t-out="object.company_id.zip"/></t>
+                                            <t t-if="object.company_id.zip and object.company_id.city"> </t>
+                                            <t t-if="object.company_id.city"><t t-out="object.company_id.city"/></t>
+                                        </td>
+                                    </t>
+                                </tr>
+                                <tr>
+                                    <t t-if="object.company_id.website">
+                                        <td style="font-family:Helvetica, Arial;padding-left: 8px;"><b>W</b>: &#160;<a
+                                                t-att-href="object.company_id.website" target="_blank" data-original-title="" title=""
+                                                style="text-decoration:none;"><t t-out="object.company_id.website"/>
+                                        </a>
+                                        </td>
+                                    </t>
+                                </tr>
+                            </tbody>
+                        </table>
+                    </div>
+                    <br />
+                    <p>
+                        This e-mail is intended for the addressee’s eyes only. If you are not the intended recipient, you are hereby kindly requested to inform the sender of this. In view of the electronic nature of this communication, <t t-out="object.company_id.name" /> is neither liable for the proper and complete transmission of the information contained therein nor for any delay in its receipt. For information about <t t-out="object.company_id.name" />
+                        <t t-if="object.company_id.website">
+                            ,direct your browser to <t t-out="object.company_id.website" />
+                        </t>
+                    </p>
+                </div>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_email/i18n/nl.po b/helpdesk_mgmt_email/i18n/nl.po
new file mode 100644
index 0000000..29a9013
--- /dev/null
+++ b/helpdesk_mgmt_email/i18n/nl.po
@@ -0,0 +1,399 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_email
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-03-14 07:50+0000\n"
+"PO-Revision-Date: 2024-03-14 07:50+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_mgmt_email
+#: model:mail.template,body_html:helpdesk_mgmt_email.helpdesk_ticket_draft_email_template
+msgid ""
+"<div>Dear <t t-out=\"object.partner_id.name or object.partner_name or ''\"></t>\n"
+"                    <br>\n"
+"                    <br>\n"
+"                    Kind regards,\n"
+"                    <br>\n"
+"                    <div style=\"font-family:Helvetica, Arial;font-size: 12pt; color: #000000;\">\n"
+"                        <t t-if=\"object.company_id.phone or object.company_id.mobile\">\n"
+"                                        </t><t t-if=\"object.company_id.street or object.company_id.city or object.company_id.zip\">\n"
+"                                        </t><t t-if=\"object.company_id.website\">\n"
+"                                        </t><table style=\"box-sizing: border-box; border-collapse: collapse; caption-side: bottom; font-family: Helvetica, Arial; border-spacing: 0px; color: #000000; font-size: 12pt;\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n"
+"                            <tbody style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:4px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:#1c355e;border-top-color:inherit;font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;\" rowspan=\"6\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <a t-att-href=\"object.company_id.website or ''\" target=\"_blank\" rel=\"noopener\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\">\n"
+"                                                <img t-attf-src=\"/logo.png?company={{ object.company_id.id }}\" t-att-alt=\"object.company_id.name\" style=\"border-style:none;box-sizing:border-box;vertical-align:middle;border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;\" data-original-title=\"\" width=\"100%\">\n"
+"                                            </a>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif; font-size: 14pt;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\">\n"
+"                                                <span style=\"font-family:Helvetica, Arial;color: #1c355e;\">\n"
+"                                                    <t t-out=\"object.company_id.name\"></t> Support\n"
+"                                                </span>\n"
+"                                            </strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\"> &nbsp;</strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <div style=\"font-family:Helvetica, Arial;\">\n"
+"                                            <span style=\"font-family: georgia, serif;\"> &nbsp;</span>\n"
+"                                        </div>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">T</b>: &nbsp;<t t-out=\"object.company_id.phone or object.company_id.mobile\"></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">A</b>: &nbsp;\n"
+"                                            <t t-if=\"object.company_id.street\"><t t-out=\"object.company_id.street\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.street and (object.company_id.city or object.company_id.zip)\">\n"
+"                                                |\n"
+"                                            </t>\n"
+"                                            <t t-if=\"object.company_id.zip\"><t t-out=\"object.company_id.zip\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.zip and object.company_id.city\"> </t>\n"
+"                                            <t t-if=\"object.company_id.city\"><t t-out=\"object.company_id.city\"></t></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">W</b>: &nbsp;<a t-att-href=\"object.company_id.website\" target=\"_blank\" data-original-title=\"\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\"><t t-out=\"object.company_id.website\"></t>\n"
+"                                        </a>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                            </tbody>\n"
+"                        </table>\n"
+"                    </div>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        This e-mail is intended for the addressee’s eyes only. If you are not the intended recipient, you are hereby kindly requested to inform the sender of this. In view of the electronic nature of this communication, <t t-out=\"object.company_id.name\"></t> is neither liable for the proper and complete transmission of the information contained therein nor for any delay in its receipt. For information about <t t-out=\"object.company_id.name\"></t>\n"
+"                        <t t-if=\"object.company_id.website\">\n"
+"                            ,direct your browser to <t t-out=\"object.company_id.website\"></t>\n"
+"                        </t>\n"
+"                    </p>\n"
+"                </div>\n"
+"        "
+msgstr ""
+"<div>Beste <t t-out=\"object.partner_id.name or object.partner_name or ''\"></t>\n"
+"                    <br>\n"
+"                    <br>\n"
+"                    Met vriendelijke groet,\n"
+"                    <br>\n"
+"                    <div style=\"font-family:Helvetica, Arial;font-size: 12pt; color: #000000;\">\n"
+"                        <t t-if=\"object.company_id.phone or object.company_id.mobile\">\n"
+"                                        </t><t t-if=\"object.company_id.street or object.company_id.city or object.company_id.zip\">\n"
+"                                        </t><t t-if=\"object.company_id.website\">\n"
+"                                        </t><table style=\"box-sizing: border-box; border-collapse: collapse; caption-side: bottom; font-family: Helvetica, Arial; border-spacing: 0px; color: #000000; font-size: 12pt;\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n"
+"                            <tbody style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:4px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:#1c355e;border-top-color:inherit;font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;\" rowspan=\"6\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <a t-att-href=\"object.company_id.website or ''\" target=\"_blank\" rel=\"noopener\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\">\n"
+"                                                <img t-attf-src=\"/logo.png?company={{ object.company_id.id }}\" t-att-alt=\"object.company_id.name\" style=\"border-style:none;box-sizing:border-box;vertical-align:middle;border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;\" data-original-title=\"\" width=\"100%\">\n"
+"                                            </a>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif; font-size: 14pt;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\">\n"
+"                                                <span style=\"font-family:Helvetica, Arial;color: #1c355e;\">\n"
+"                                                    <t t-out=\"object.company_id.name\"></t> Support\n"
+"                                                </span>\n"
+"                                            </strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\"> &nbsp;</strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <div style=\"font-family:Helvetica, Arial;\">\n"
+"                                            <span style=\"font-family: georgia, serif;\"> &nbsp;</span>\n"
+"                                        </div>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">T</b>: &nbsp;<t t-out=\"object.company_id.phone or object.company_id.mobile\"></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">A</b>: &nbsp;\n"
+"                                            <t t-if=\"object.company_id.street\"><t t-out=\"object.company_id.street\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.street and (object.company_id.city or object.company_id.zip)\">\n"
+"                                                |\n"
+"                                            </t>\n"
+"                                            <t t-if=\"object.company_id.zip\"><t t-out=\"object.company_id.zip\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.zip and object.company_id.city\"> </t>\n"
+"                                            <t t-if=\"object.company_id.city\"><t t-out=\"object.company_id.city\"></t></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">W</b>: &nbsp;<a t-att-href=\"object.company_id.website\" target=\"_blank\" data-original-title=\"\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\"><t t-out=\"object.company_id.website\"></t>\n"
+"                                        </a>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                            </tbody>\n"
+"                        </table>\n"
+"                    </div>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        Dit e-mailbericht is uitsluitend bestemd voor de geadresseerde. Als dit bericht niet voor u bestemd is, wordt u vriendelijk verzocht dit aan de afzender te melden. <t t-out=\"object.company_id.name\"></t> staat door de elektronische verzending van dit bericht niet in voor de juiste en volledige overbrenging van de inhoud, noch voor tijdige ontvangst daarvan. Voor informatie over <t t-out=\"object.company_id.name\"></t>\n"
+"                        <t t-if=\"object.company_id.website\">\n"
+"                            ,raadpleegt u <t t-out=\"object.company_id.website\"></t>\n"
+"                        </t>\n"
+"                    </p>\n"
+"                </div>\n"
+"        "
+
+#. module: helpdesk_mgmt_email
+#: model:mail.template,body_html:helpdesk_mgmt_email.helpdesk_ticket_created_email_template
+msgid ""
+"<div>Dear <t t-out=\"object.partner_id.name or object.partner_name or ''\"></t>\n"
+"                    <br>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        Thank you for your report. Your report has been registered under ticket <t t-out=\"object.name\"></t> and is being processed.\n"
+"                    </p>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">If there are any questions or uncertainties, please let us know.</p>\n"
+"                    Kind regards,\n"
+"                    <br>\n"
+"                    <div style=\"font-family:Helvetica, Arial;font-size: 12pt; color: #000000;\">\n"
+"                        <t t-if=\"object.company_id.phone or object.company_id.mobile\">\n"
+"                                        </t><t t-if=\"object.company_id.street or object.company_id.city or object.company_id.zip\">\n"
+"                                        </t><t t-if=\"object.company_id.website\">\n"
+"                                        </t><table style=\"box-sizing: border-box; border-collapse: collapse; caption-side: bottom; font-family: Helvetica, Arial; border-spacing: 0px; color: #000000; font-size: 12pt;\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n"
+"                            <tbody style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:4px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:#1c355e;border-top-color:inherit;font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;\" rowspan=\"6\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <a t-att-href=\"object.company_id.website or ''\" target=\"_blank\" rel=\"noopener\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\">\n"
+"                                                <img t-attf-src=\"/logo.png?company={{ object.company_id.id }}\" t-att-alt=\"object.company_id.name\" style=\"border-style:none;box-sizing:border-box;vertical-align:middle;border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;\" data-original-title=\"\" width=\"100%\">\n"
+"                                            </a>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif; font-size: 14pt;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\">\n"
+"                                                <span style=\"font-family:Helvetica, Arial;color: #1c355e;\">\n"
+"                                                    <t t-out=\"object.company_id.name\"></t> Support\n"
+"                                                </span>\n"
+"                                            </strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\"> &nbsp;</strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <div style=\"font-family:Helvetica, Arial;\">\n"
+"                                            <span style=\"font-family: georgia, serif;\"> &nbsp;</span>\n"
+"                                        </div>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">T</b>: &nbsp;<t t-out=\"object.company_id.phone or object.company_id.mobile\"></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">A</b>: &nbsp;\n"
+"                                            <t t-if=\"object.company_id.street\"><t t-out=\"object.company_id.street\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.street and (object.company_id.city or object.company_id.zip)\">\n"
+"                                                |\n"
+"                                            </t>\n"
+"                                            <t t-if=\"object.company_id.zip\"><t t-out=\"object.company_id.zip\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.zip and object.company_id.city\"> </t>\n"
+"                                            <t t-if=\"object.company_id.city\"><t t-out=\"object.company_id.city\"></t></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">W</b>: &nbsp;<a t-att-href=\"object.company_id.website\" target=\"_blank\" data-original-title=\"\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\"><t t-out=\"object.company_id.website\"></t>\n"
+"                                        </a>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                            </tbody>\n"
+"                        </table>\n"
+"                    </div>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        This e-mail is intended for the addressee’s eyes only. If you are not the intended recipient, you are hereby kindly requested to inform the sender of this. In view of the electronic nature of this communication, <t t-out=\"object.company_id.name\"></t> is neither liable for the proper and complete transmission of the information contained therein nor for any delay in its receipt. For information about <t t-out=\"object.company_id.name\"></t>\n"
+"                        <t t-if=\"object.company_id.website\">\n"
+"                            ,direct your browser to <t t-out=\"object.company_id.website\"></t>\n"
+"                        </t>\n"
+"                    </p>\n"
+"                </div>\n"
+"        "
+msgstr ""
+"<div>Beste <t t-out=\"object.partner_id.name or object.partner_name or ''\"></t>\n"
+"                    <br>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        Bedankt voor je melding. Je melding is geregistreerd onder ticket <t t-out=\"object.name\"></t> wordt in behandeling genomen.\n"
+"                    </p>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">Als er vragen of onduidelijkheden zijn, laat het ons dan gerust weten.</p>\n"
+"                    Met vriendelijke groet,\n"
+"                    <br>\n"
+"                    <div style=\"font-family:Helvetica, Arial;font-size: 12pt; color: #000000;\">\n"
+"                        <t t-if=\"object.company_id.phone or object.company_id.mobile\">\n"
+"                                        </t><t t-if=\"object.company_id.street or object.company_id.city or object.company_id.zip\">\n"
+"                                        </t><t t-if=\"object.company_id.website\">\n"
+"                                        </t><table style=\"box-sizing: border-box; border-collapse: collapse; caption-side: bottom; font-family: Helvetica, Arial; border-spacing: 0px; color: #000000; font-size: 12pt;\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n"
+"                            <tbody style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:4px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:#1c355e;border-top-color:inherit;font-family:Helvetica, Arial;border-right: 4px solid #1c355e; padding-right: 8px;\" rowspan=\"6\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <a t-att-href=\"object.company_id.website or ''\" target=\"_blank\" rel=\"noopener\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\">\n"
+"                                                <img t-attf-src=\"/logo.png?company={{ object.company_id.id }}\" t-att-alt=\"object.company_id.name\" style=\"border-style:none;box-sizing:border-box;vertical-align:middle;border-image-width:1;border-image-source:none;border-image-slice:100%;border-image-repeat:stretch;border-image-outset:0;border-right-style:none;border-right-color:currentcolor;border-bottom-style:none;border-bottom-color:currentcolor;border-left-style:none;border-left-color:currentcolor;border-top-style:none;border-top-color:currentcolor;height: 100%; width: 100%; object-fit: contain;\" data-original-title=\"\" width=\"100%\">\n"
+"                                            </a>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif; font-size: 14pt;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\">\n"
+"                                                <span style=\"font-family:Helvetica, Arial;color: #1c355e;\">\n"
+"                                                    <t t-out=\"object.company_id.name\"></t> Support\n"
+"                                                </span>\n"
+"                                            </strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <span style=\"font-family: georgia, serif;\">\n"
+"                                            <strong style=\"box-sizing:border-box;font-weight:500;\"> &nbsp;</strong>\n"
+"                                        </span>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\">\n"
+"                                        <div style=\"font-family:Helvetica, Arial;\">\n"
+"                                            <span style=\"font-family: georgia, serif;\"> &nbsp;</span>\n"
+"                                        </div>\n"
+"                                    </td>\n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">T</b>: &nbsp;<t t-out=\"object.company_id.phone or object.company_id.mobile\"></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">A</b>: &nbsp;\n"
+"                                            <t t-if=\"object.company_id.street\"><t t-out=\"object.company_id.street\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.street and (object.company_id.city or object.company_id.zip)\">\n"
+"                                                |\n"
+"                                            </t>\n"
+"                                            <t t-if=\"object.company_id.zip\"><t t-out=\"object.company_id.zip\"></t></t>\n"
+"                                            <t t-if=\"object.company_id.zip and object.company_id.city\"> </t>\n"
+"                                            <t t-if=\"object.company_id.city\"><t t-out=\"object.company_id.city\"></t></t>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                                <tr style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;\">\n"
+"                                    <td style=\"border-style:solid;box-sizing:border-box;border-left-width:0px;border-bottom-width:0px;border-right-width:0px;border-top-width:0px;border-left-color:inherit;border-bottom-color:inherit;border-right-color:inherit;border-top-color:inherit;font-family:Helvetica, Arial;padding-left: 8px;\"><b style=\"box-sizing:border-box;font-weight:500;\">W</b>: &nbsp;<a t-att-href=\"object.company_id.website\" target=\"_blank\" data-original-title=\"\" style=\"box-sizing: border-box; color: #000000; text-decoration: none;\"><t t-out=\"object.company_id.website\"></t>\n"
+"                                        </a>\n"
+"                                        </td>\n"
+"                                    \n"
+"                                </tr>\n"
+"                            </tbody>\n"
+"                        </table>\n"
+"                    </div>\n"
+"                    <br>\n"
+"                    <p style=\"margin:0px 0 12px 0;box-sizing:border-box;\">\n"
+"                        Dit e-mailbericht is uitsluitend bestemd voor de geadresseerde. Als dit bericht niet voor u bestemd is, wordt u vriendelijk verzocht dit aan de afzender te melden. <t t-out=\"object.company_id.name\"></t> staat door de elektronische verzending van dit bericht niet in voor de juiste en volledige overbrenging van de inhoud, noch voor tijdige ontvangst daarvan. Voor informatie over <t t-out=\"object.company_id.name\"></t>\n"
+"                        <t t-if=\"object.company_id.website\">\n"
+"                            ,raadpleegt u <t t-out=\"object.company_id.website\"></t>\n"
+"                        </t>\n"
+"                    </p>\n"
+"                </div>\n"
+"        "
+
+#. module: helpdesk_mgmt_email
+#. odoo-python
+#: code:addons/helpdesk_mgmt_email/models/helpdesk_ticket.py:0
+#, python-format
+msgid "Compose Email"
+msgstr "Email opstellen"
+
+#. module: helpdesk_mgmt_email
+#: model:ir.model.fields,field_description:helpdesk_mgmt_email.field_helpdesk_ticket_team__email
+msgid "Email"
+msgstr ""
+
+#. module: helpdesk_mgmt_email
+#: model:ir.actions.server,name:helpdesk_mgmt_email.automated_action_on_ticket_creation_ir_actions_server
+msgid "Email on helpdesk ticket creation"
+msgstr "E-mail over het aanmaken van helpdesktickets"
+
+#. module: helpdesk_mgmt_email
+#: model:ir.model,name:helpdesk_mgmt_email.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_email
+#: model:ir.model,name:helpdesk_mgmt_email.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_mgmt_email
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_email.ticket_view_form
+msgid "Send Email"
+msgstr "E-mail verzenden"
+
+#. module: helpdesk_mgmt_email
+#: model:mail.template,name:helpdesk_mgmt_email.helpdesk_ticket_draft_email_template
+msgid "Support"
+msgstr "Ondersteunings"
+
+#. module: helpdesk_mgmt_email
+#: model:mail.template,name:helpdesk_mgmt_email.helpdesk_ticket_created_email_template
+msgid "Support Ticket Number"
+msgstr "Ondersteunings Ticket Nummer"
+
+#. module: helpdesk_mgmt_email
+#: model:ir.model.fields,help:helpdesk_mgmt_email.field_helpdesk_ticket_team__email
+msgid "This would be used when sending out emails to contacts"
+msgstr "Dit zou worden gebruikt bij het verzenden van e-mails naar contacten"
+
+#. module: helpdesk_mgmt_email
+#: model:mail.template,subject:helpdesk_mgmt_email.helpdesk_ticket_created_email_template
+#: model:mail.template,subject:helpdesk_mgmt_email.helpdesk_ticket_draft_email_template
+msgid "Ticket {{object.number or 'n/a' }}: {{object.name or '' }}"
+msgstr ""
\ No newline at end of file
diff --git a/helpdesk_mgmt_email/models/__init__.py b/helpdesk_mgmt_email/models/__init__.py
new file mode 100644
index 0000000..c005bbd
--- /dev/null
+++ b/helpdesk_mgmt_email/models/__init__.py
@@ -0,0 +1,2 @@
+from . import helpdesk_ticket
+from . import helpdesk_ticket_team
diff --git a/helpdesk_mgmt_email/models/helpdesk_ticket.py b/helpdesk_mgmt_email/models/helpdesk_ticket.py
new file mode 100644
index 0000000..ff9813c
--- /dev/null
+++ b/helpdesk_mgmt_email/models/helpdesk_ticket.py
@@ -0,0 +1,29 @@
+from odoo import _, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    def action_ticket_send(self):
+        self.ensure_one()
+        template = self.env.ref(
+            "helpdesk_mgmt_email.helpdesk_ticket_created_email_template", False
+        )
+        compose_form = self.env.ref("mail.email_compose_message_wizard_form")
+        ctx = dict(
+            default_model="helpdesk.ticket",
+            default_res_id=self.id,
+            default_use_template=bool(template),
+            default_template_id=template and template.id or False,
+            default_composition_mode="comment",
+        )
+        return {
+            "name": _("Compose Email"),
+            "type": "ir.actions.act_window",
+            "view_mode": "form",
+            "res_model": "mail.compose.message",
+            "views": [(compose_form.id, "form")],
+            "view_id": compose_form.id,
+            "target": "new",
+            "context": ctx,
+        }
diff --git a/helpdesk_mgmt_email/models/helpdesk_ticket_team.py b/helpdesk_mgmt_email/models/helpdesk_ticket_team.py
new file mode 100644
index 0000000..aac98e5
--- /dev/null
+++ b/helpdesk_mgmt_email/models/helpdesk_ticket_team.py
@@ -0,0 +1,9 @@
+from odoo import fields, models
+
+
+class HelpdeskTeam(models.Model):
+    _inherit = "helpdesk.ticket.team"
+
+    email = fields.Char(
+        "Team Email", help="This would be used when sending out emails to contacts"
+    )
diff --git a/helpdesk_mgmt_email/views/helpdesk_ticket_team_view.xml b/helpdesk_mgmt_email/views/helpdesk_ticket_team_view.xml
new file mode 100644
index 0000000..b85bd73
--- /dev/null
+++ b/helpdesk_mgmt_email/views/helpdesk_ticket_team_view.xml
@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_team_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='alias_contact']" position="after">
+                <field name="email" widget="email" string="Email"/>
+            </xpath>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_email/views/helpdesk_ticket_view.xml b/helpdesk_mgmt_email/views/helpdesk_ticket_view.xml
new file mode 100644
index 0000000..6f19cba
--- /dev/null
+++ b/helpdesk_mgmt_email/views/helpdesk_ticket_view.xml
@@ -0,0 +1,18 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="ticket_view_form" model="ir.ui.view">
+        <field name="name">view.helpdesk.ticket.form</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//button[@name='assign_to_me']" position="after">
+                <button
+                    name="action_ticket_send"
+                    type="object"
+                    string="Send Email"
+                    groups="base.group_user"
+                />
+            </xpath>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_fetchmail_multicompany/__init__.py b/helpdesk_mgmt_fetchmail_multicompany/__init__.py
new file mode 100644
index 0000000..0650744
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/__init__.py
@@ -0,0 +1 @@
+from . import models
diff --git a/helpdesk_mgmt_fetchmail_multicompany/__manifest__.py b/helpdesk_mgmt_fetchmail_multicompany/__manifest__.py
new file mode 100644
index 0000000..f49cf01
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/__manifest__.py
@@ -0,0 +1,18 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Fetchmail Multicompany",
+    "summary": "Adds the option to select helpdesk team and company in incoming mail server in multicompany setup.",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "Onestein BV",
+    "website": "https://www.onestein.eu",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "security/mail_security.xml",
+        "views/fetchmail_server_view.xml",
+        "views/helpdesk_ticket_team_view.xml",
+    ],
+    "installable": True,
+}
diff --git a/helpdesk_mgmt_fetchmail_multicompany/models/__init__.py b/helpdesk_mgmt_fetchmail_multicompany/models/__init__.py
new file mode 100644
index 0000000..bd6abce
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/models/__init__.py
@@ -0,0 +1,2 @@
+from . import helpdesk_ticket
+from . import fetchmail_server
diff --git a/helpdesk_mgmt_fetchmail_multicompany/models/fetchmail_server.py b/helpdesk_mgmt_fetchmail_multicompany/models/fetchmail_server.py
new file mode 100644
index 0000000..5eeecdd
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/models/fetchmail_server.py
@@ -0,0 +1,32 @@
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl.html).
+
+from odoo import api, fields, models
+
+
+class FetchmailServer(models.Model):
+    _inherit = "fetchmail.server"
+
+    company_id = fields.Many2one(
+        "res.company", "Company", default=lambda self: self.env.company
+    )
+    team_id = fields.Many2one(
+        comodel_name="helpdesk.ticket.team",
+        string="Helpdesk Team",
+        domain="['|', ('company_id', '=', company_id), ('company_id', '=', False)]",
+    )
+    has_helpdesk_ticket_object = fields.Boolean(
+        compute="_compute_has_helpdesk_ticket_object"
+    )
+
+    @api.depends("object_id")
+    def _compute_has_helpdesk_ticket_object(self):
+        for rec in self:
+            rec.has_helpdesk_ticket_object = (
+                True
+                if (rec.object_id and rec.object_id.model == "helpdesk.ticket")
+                else False
+            )
+
+    @api.onchange("company_id", "object_id")
+    def _onchange_company_id(self):
+        self.team_id = False
diff --git a/helpdesk_mgmt_fetchmail_multicompany/models/helpdesk_ticket.py b/helpdesk_mgmt_fetchmail_multicompany/models/helpdesk_ticket.py
new file mode 100644
index 0000000..fc2ccf5
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/models/helpdesk_ticket.py
@@ -0,0 +1,24 @@
+from odoo import api, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model
+    def message_new(self, msg, custom_values=None):
+        """Override message_new from mail gateway so we can set correct
+        default helpdesk team values.
+        """
+        if custom_values is None:
+            custom_values = {}
+        fetchmail_server_id = self.env.context.get("default_fetchmail_server_id")
+        if fetchmail_server_id:
+            fetchmail_server = self.env["fetchmail.server"].browse(fetchmail_server_id)
+            if fetchmail_server.team_id:
+                custom_values.update(
+                    {
+                        "team_id": fetchmail_server.team_id.id,
+                        "user_id": fetchmail_server.team_id.alias_user_id.id,
+                    }
+                )
+        return super().message_new(msg, custom_values=custom_values)
diff --git a/helpdesk_mgmt_fetchmail_multicompany/security/mail_security.xml b/helpdesk_mgmt_fetchmail_multicompany/security/mail_security.xml
new file mode 100644
index 0000000..a7a48b5
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/security/mail_security.xml
@@ -0,0 +1,15 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <record model="ir.rule" id="fetchmail_server_rule">
+        <field name="name">fetchmail_server multi-company</field>
+        <field
+            name="model_id"
+            search="[('model','=','fetchmail.server')]"
+            model="ir.model"
+        />
+        <field name="global" eval="True" />
+        <field
+            name="domain_force"
+        >['|',('company_id','=',False),('company_id', 'in', company_ids)]</field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_fetchmail_multicompany/views/fetchmail_server_view.xml b/helpdesk_mgmt_fetchmail_multicompany/views/fetchmail_server_view.xml
new file mode 100644
index 0000000..d00df54
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/views/fetchmail_server_view.xml
@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record model="ir.ui.view" id="ir_mail_server_form_add_helpdesk_team">
+        <field name="name">fetchmail.server.form</field>
+        <field name="model">fetchmail.server</field>
+        <field name="inherit_id" ref="mail.view_email_server_form" />
+        <field name="arch" type="xml">
+            <field name="date" position="after">
+                <field
+                    name="company_id"
+                    groups="base.group_multi_company"
+                    options="{'no_create': True}"
+                />
+                <field name="company_id" invisible="1" />
+            </field>
+            <field name="object_id" position="after">
+                <field name="has_helpdesk_ticket_object" invisible="1"/>
+                <field
+                    name="team_id"
+                    options="{'no_create': True}"
+                    attrs="{'invisible':[('has_helpdesk_ticket_object','=',False)]}"
+                />
+            </field>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_fetchmail_multicompany/views/helpdesk_ticket_team_view.xml b/helpdesk_mgmt_fetchmail_multicompany/views/helpdesk_ticket_team_view.xml
new file mode 100644
index 0000000..f201138
--- /dev/null
+++ b/helpdesk_mgmt_fetchmail_multicompany/views/helpdesk_ticket_team_view.xml
@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_team_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//label[@for='alias_name']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//div[@name='alias_def']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='alias_contact']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_ticket_custom_priority/README.rst b/helpdesk_ticket_custom_priority/README.rst
new file mode 100644
index 0000000..bb21f17
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/README.rst
@@ -0,0 +1,17 @@
+===============================
+Helpdesk Ticket Custom Priority
+===============================
+
+This module Adds more priorities to helpdesk tickets.
+
+
+Authors
+~~~~~~~
+
+* Onestein
+
+
+
+
+
+
diff --git a/helpdesk_ticket_custom_priority/__init__.py b/helpdesk_ticket_custom_priority/__init__.py
new file mode 100644
index 0000000..44f9fd7
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/__init__.py
@@ -0,0 +1,3 @@
+# License LGPL-3.0 or later (https://www.gnu.org/licenses/lgpl.html).
+
+from . import models
diff --git a/helpdesk_ticket_custom_priority/__manifest__.py b/helpdesk_ticket_custom_priority/__manifest__.py
new file mode 100644
index 0000000..dc061c4
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/__manifest__.py
@@ -0,0 +1,19 @@
+# License LGPL-3.0 or later (https://www.gnu.org/licenses/lgpl.html).
+{
+    # Module information
+    "name": "Helpdesk Ticket Custom Priority",
+    "version": "16.0.1.0.0",
+    "license": "LGPL-3",
+    "category": "After-Sales",
+    "summary": """
+        Adds more priorities to helpdesk tickets.
+        """,
+    # Author
+    "author": "Onestein",
+    "depends": ["helpdesk_mgmt"],
+    # Views
+    "data": ["views/helpdesk_ticket_view.xml"],
+    # Technical
+    "installable": True,
+    "auto_install": True,
+}
diff --git a/helpdesk_ticket_custom_priority/models/__init__.py b/helpdesk_ticket_custom_priority/models/__init__.py
new file mode 100644
index 0000000..0a5e060
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/models/__init__.py
@@ -0,0 +1,3 @@
+# License LGPL-3.0 or later (https://www.gnu.org/licenses/lgpl.html).
+
+from . import helpdesk_ticket
\ No newline at end of file
diff --git a/helpdesk_ticket_custom_priority/models/helpdesk_ticket.py b/helpdesk_ticket_custom_priority/models/helpdesk_ticket.py
new file mode 100644
index 0000000..3c6f740
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/models/helpdesk_ticket.py
@@ -0,0 +1,15 @@
+# License LGPL-3.0 or later (https://www.gnu.org/licenses/lgpl.html).
+
+from odoo import api, fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    priority = fields.Selection(selection_add=[('0', ''),
+                                               ('1', 'Low'),
+                                               ('2', 'Medium'),
+                                               ('3', 'High'),
+                                               ('4', 'Critical'),
+                                               ('5', 'Blocker'),
+                                               ], default="0", string="Priority")
diff --git a/helpdesk_ticket_custom_priority/views/helpdesk_ticket_view.xml b/helpdesk_ticket_custom_priority/views/helpdesk_ticket_view.xml
new file mode 100644
index 0000000..8579831
--- /dev/null
+++ b/helpdesk_ticket_custom_priority/views/helpdesk_ticket_view.xml
@@ -0,0 +1,17 @@
+<odoo>
+    <record id="helpdesk_ticket_view_search" model="ir.ui.view">
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
+        <field name="arch" type="xml">
+            <xpath expr="//filter[@name='high_priority']" position="replace">
+                <separator />
+                <filter string="Priority Not Set" name="no_priority" domain="[('priority', '=', 0)]"/>
+                <filter string="Low Priority" name="low_priority" domain="[('priority', '=', 1)]"/>
+                <filter string="Medium Priority" name="medium_priority" domain="[('priority', '=', 2)]"/>
+                <filter string="High Priority" name="high_priority" domain="[('priority', '=', 3)]"/>
+                <filter string="Critical Priority" name="critical_priority" domain="[('priority', '=', 4)]"/>
+                <filter string="Blocker Priority" name="blocker_priority" domain="[('priority', '=', 5)]"/>
+            </xpath>
+        </field>
+    </record>
+</odoo>