loading document exception: Access denied, 403

[Zud71]

I can't open files in the cloud. At the same time, I can create new files and see a list of them, but when I open it, it says “could not connect to the document.”
Owncloud – ver 10.13.1.23
coolwsd - ver 23.05.4.2-1
PHP 7.4.3

[docbroker_008 ] ERR WOPI::CheckFileInfo failed for URI [http://xxxxx/index.php/apps/richdocuments/wopi/files/8414_oc9gbwwkbvbm_0_0?a>
[ docbroker_008 ] ERR loading document exception: Access denied, 403. WOPI::CheckFileInfo failed on: http://xxxxxx/index.php/apps/richd>
[ docbroker_008 ] ERR Failed to add session to [http%3A%2F%2Fxxxxx%3A80%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F8414_oc9gb>
[ docbroker_008 ] ERR Unauthorized Request while starting session on http%3A%2F%2Fxxxxxx%3A80%2Findex.php%2Fapps%2Frichdocuments%2Fwopi>
[ docbroker_008 ] ERR #30: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1122
[ docbroker_008 ] WRN #30: Unassociated Kit (2194) disconnected unexpectedly| wsd/COOLWSD.cpp:3491

[cs35-owncloud]

I think I ran in the same problem as you.
My richdocuments app got updated to 4.0.0 and became unavailable to connect to the latest collabora/code:23.05.4.2.1 docker version.
I had to revert to richdocuments 3.0.0 to make it work.

[Zud71]

After much experimentation I was able to run coolwsd - ver 23.05.4.2-1 only on ownCloud version 10.10.0, all versions above do not work.

[cs35-owncloud]

Thanks, I guess the richdocuments version is 3.0.0 in ownCloud 10.10.0 ?

[Zud71]

Latest richdocuments and ownCloud 10.10.0

[cs35-owncloud]

Thanks, in my case it does work with ownCloud 10.12.2.1 and richdocuments 3.0.0, but not richdocuments 4.0.0

[mrow4a]

Thanks for reporting the issue. It is being investigated, current hypothesis is that it happens on certain proxy setups. Will keep you updated here with progress.

[cs35-owncloud]

Thanks, feel free to ask if you need any informations !

[mrow4a]

is fixed in upcoming 4.1.0. Bug related to format of fileid attached to token depending on database driver returning type.