Zammad Group/Department Creation Fails Silently, Falls Back to Default

[parth1609]

Description

When attempting to create a new group/department in Zammad, the system fails to create the group as expected. Instead of notifying the user of the failure, it silently falls back to using the default user group/department.

Current Behavior

1. User attempts to create a new group/department
2. The system accepts the input but doesn't create the group
3. No error message is shown to the user
4. The system defaults to using the user's default group/department

Expected Behavior

1. When creating a new group/department:

   • The system should successfully create the new group in Zammad
   • If creation fails, an appropriate error message should be displayed
   • The system should not silently fall back to the default group

2. Error Handling:

   • Show clear error messages if group creation fails
   • Log detailed error information for debugging
   • Provide user feedback about the failure

Steps to Reproduce

1. Navigate to group/department creation
2. Enter a new group name
3. Submit the form
4. Check Zammad admin panel to see if the group was created

Technical Details

• The issue likely occurs in the Zammad integration layer
• May be related to permission issues or API response handling
• Affects both the UI and any automated processes creating groups

Impact

• Users may be unaware their requested groups aren't being created
• Tickets may be assigned to incorrect default groups
• Potential security implications if sensitive tickets are misrouted

Additional Context

• This was observed in the customer information section of the application
• The system should either:
  a) Successfully create the requested group, or
  b) Clearly inform the user that group creation failed and why