Windows 10 - can't connect falcon to chart studio

[jiglesiasc]

Hello everyone.

I searched everywhere and I can't find the answer to my problem. I'm trying to create a real-time graph with plotly in chart studio using a DB sqlite. When trying to upload the DB in to chart studio I was asked to install falcon in order to connect the sqlite DB to chart studio. I followed the instructions described in this link: https://plotly.com/chart-studio-help/database-connectors/personal-login/#step-3-install-falcon-(windows) which are quite simple.

My main issue is that when selecting the tab "schedule" I get a little message that says: "Not logged in to Chart Studio Log In" Then I click in the "Log In" link which leads me to a two options selection. One of them is to log in to chart studio cloud and the other one to log in to chart studio enterprise. I select cloud option, then I click on "log in" blue button, and then my default web browser pops up with a message that says:

404 - Page not found
Oops! It looks like this page doesn't exist.
Check the URL for errors or try refreshing the page.

If I check back falcon it says "authorizing..." and that's it. I have tried different web browsers, manually copy-paste the link that falcon gave me to log in into chart studio, re-installing falcon, etc.

Another thing is that if I try to go the other way around and in my chart studio open a SQL data base it keeps asking me to install falcon. It's like nobody told chart studio that I already installed falcon.

I'm running:
Windows 10 v1903 x64,
falcon v4.1.0,
Firefox 77

Please helppp

[jiglesiasc]

I found a workaround. You have to log in as enterprise, using the URL: https://api.plot.ly

Then you have to authorize access.. and it will work as a charm

[alexcarrozzi]

@jiglesiasc Thank you! I was having the same problem and this was the only solution I could find anywhere! Crazy how this hasn't been resolved in the Falcon client yet

[19lex82]

Thanks! had the same problem. but first i didn't recognize to copy the link and paste it into the falcon gui