Retrieve phone-number of incoming call #209
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Hi! Can someone point me in the right direction on how to retrieve the phone number when someone calls a teams-connected phone number? I'm looking into the feasibility of creating an app/bot which triggers when someone external calls to a number connected to teams and we would then call an external api to a CRM and show a card/tab with information and options (lookup customer/create ticket) |
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Basic details are available on https://docs.microsoft.com/en-us/microsoftteams/platform/bots/calls-and-meetings/calls-meetings-bots-overview including some samples. Setting up the bot docs (and pre-reqs) are available on: https://docs.microsoft.com/en-us/graph/cloud-communications-phone-number if you are looking for background info. The Graph then allows you to use the |
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Basic details are available on https://docs.microsoft.com/en-us/microsoftteams/platform/bots/calls-and-meetings/calls-meetings-bots-overview including some samples. Setting up the bot docs (and pre-reqs) are available on: https://docs.microsoft.com/en-us/graph/cloud-communications-phone-number if you are looking for background info.
The Graph then allows you to use the
/communications/calls/{id}/participantsto list all participants: https://docs.microsoft.com/en-us/graph/api/call-list-participants?view=graph-rest-1.0&tabs=http