From 0966a1e9b5197c78441cb5f7f5f820d7188cd122 Mon Sep 17 00:00:00 2001 From: Ed Date: Thu, 8 Aug 2024 10:19:57 -0400 Subject: [PATCH] Add additional custom type information --- README.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/README.md b/README.md index b4d38d0..16bd554 100644 --- a/README.md +++ b/README.md @@ -67,6 +67,14 @@ They are usually prepended with a `u_` and then the name of the custom field, in |---| |*Custom Query Field Example*| +## Known Issues + +If adding additional custom types to the ServiceNow integration, please ensure the added custom types do not also match on the built-in custom types for Incidents, Change Requests, Knowledge Base, Request, and Request Item ids. + +As an example, if you add a new custom type that matches on the string `INC0001234`, this will conflict with the integration's built-in custom type for looking up incidents by ID. + +Ensure that newly added custom types (e.g., for hostnames), does not overlap with these custom types. + ## Polarity Polarity is a memory-augmentation platform that improves and accelerates analyst decision making. For more information about the Polarity platform please see: