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Rtactions.pm
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Rtactions.pm
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package Rtactions ;
use strict;
use warnings;
use Scalar::Util qw(looks_like_number);
use Error qw(:try);
use RT::Client::REST;
use RT::Client::REST::Ticket;
## Variables del modulo
my $rt ; # Internal variable for the RT instance
my $server ; # internal variable for the RTIR server, assigned at login
my $username ; # Internal variable for the RTIR user, assigned at login
my $password ; # internal variable for the RTIR user passwor,d, assigned at login
#
# Currently implemented commands
# take / untake
# info / list
# Quit (main code)
#
#
# Funciones
sub RT_login{
$server=$_[0] ;
$username=$_[1] ;
$password=$_[2] ;
$rt = RT::Client::REST->new(
server => $server ,
);
$rt->login(
username => $username,
password => $password,
) || die "Login error !!\n" ;
return "0" ;
}
sub RT_list {
my @ids = $rt->search(
type => 'ticket',
query => "Status = 'new' and Queue = 'Incident Reports' ",
);
my $count=0 ;
for my $id (@ids) {
my ($ticket) = $rt->show(type => 'ticket', id => $id);
foreach my $k (keys ( %$ticket)) {
# print "$k tipo ", ref ($ticket->{$k}) , " valor $ticket->{$k} \n" ;
}
$count++ ;
print "ID ", $id, " ; Owner : ", $ticket->{'Owner'} , " Subject: ", $ticket->{'Subject'}, "\n";
}
print "\nTotal Incomming reports: $count\n" ;
}
sub RT_get_tickets {
my @ids = $rt->search(
type => 'ticket',
query => "Status = 'new' and Queue = 'Incident Reports' ",
);
return @ids ;
}
sub RT_ticket_content {
my $id=$_[0] ;
my ($ticket) = $rt->show(type => 'ticket', id => $id);
my %ret ;
foreach my $k (keys ( %$ticket)) { $ret{$k} = $ticket->{$k} ; }
return %ret ;
}
sub RT_info {
my $id= $_[0] ;
my $detail=$_[1] ;
my ($ticket) = $rt->show(type => 'ticket', id => $id);
if ($detail ne '' ) {
print "Full information for ticket $id\n" ;
foreach my $k (keys ( %$ticket)) { print "$k == $ticket->{$k} \n" ; }
}
else {
print "ticket $id information \n" ;
print "id : ", $ticket->{'id'} , "; Owner : ", $ticket->{'Owner'}, " State: ", $ticket->{'Status'} ," \n" ;
print "From: ", $ticket->{'Requestors'} , "Subject: " , $ticket->{'Subject'}, "\n" ;
print "IP addresses : ", $ticket->{'CF.{IP}'}, "\n" ;
}
}
sub RT_take {
my $id= $_[0] ;
my $ret =0 ;
try {
RT::Client::REST::Ticket->new(
rt => $rt,
id => $id,
)->take;
} catch Exception::Class::Base with {
my $e = shift;
# die ref($e), ": ", $e->message || $e->description, "\n";
print "$id ERROR:" , ref($e) , ":" , $e->message || $e->description, "\n";
$ret=-1 ;
};
}
##
sub RT_untake {
my $id= $_[0] ;
my $ret =0 ;
try {
RT::Client::REST::Ticket->new(
rt => $rt,
id => $id,
)->untake;
} catch Exception::Class::Base with {
my $e = shift;
# die ref($e), ": ", $e->message || $e->description, "\n";
print "ERROR:" , ref($e) , ":" , $e->message || $e->description, "\n";
$ret=-1 ;
};
}
##
sub RT_reject {
my $id = $_[0] ;
# Reject es dos cosas, el custom field y el Status se hace en dos transacciones
# pillamos el ticket
# print "Reject of ticket $id\n" ;
my $ticket = RT::Client::REST::Ticket->new(
rt => $rt,
id => $id, );
# el normal
$ticket->status('rejected') ;
# Custom field
$ticket->cf('{State}', 'rejected') ;
try {
$ticket->store;
} catch Exception::Class::Base with {
my $e = shift;
print "ERROR:", ref($e), ": ", $e->message || $e->description, "\n";
};
}
##
sub RT_store {
my $id= $_[0] ;
my $field =$_[1] ;
my $mode=$_[2] ;
my $value=$_[3] ;
my %values ;
my $oldval ;
my $newval ;
my $sep="" ;
# Syntax check of IP address
if ($field eq "ip") {
unless ( (my $addr= new Net::IP ($value) )) {
print "Error !$value! is not an IP address!!\n" ;
return (-1) ;
}
}
$newval=$value ;
if ($mode eq "append") {
%values = RT_ticket_content($id) ;
# Special RedIRIS case with IP addresses
$oldval=$values{$field} if (defined ($values{$field})) ;
if ($field eq "ip") {
$oldval= $values{'CF.{IP}'} ;
$sep="," ;
if ($oldval ne "") { $oldval.= $sep ; }
}
$newval= $oldval . $value ;
}
my $ticket = RT::Client::REST::Ticket->new(rt=>$rt, id=> $id) ;
# special case of IP address
# print "campo a añadir $newval\n" ;
if ($field eq "ip") {
$ticket->cf('ip',$newval) ;
try {
$ticket->store;
} catch Exception::Class::Base with {
my $e = shift;
print "ERROR: ", ref($e), ": ", $e->message || $e->description, "\n";
};
}
else{
print "Sorry, demo mode still not implemented !!\n" ;}
}
## Required at end
1;