README.md

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Think-Fast-Talk-Smart-Communication-Techniques

Communication-Skills

Skill Set in Workplace:

Phone Comm:

  Keep smiling

  Address, be patient, do active listening

  At end of call,ask if there is anything else or if they got what they needed

  Enunciate 

Skype call:

  Your background: Well Lit, no Clutter or mess

  Professional backdrop is also ok

  If on Phone, have a phone stand so camera doesn't shake 

Video all preparation:

 Treat it like a meeting
 
 Understand the Goals of the call or ask OVer email or call start
 
 Create a Agends if Possible, and send it out
 
 Have a Call leader or facilitator who doesn't let People get off Track.
 
 Prepare Talking Points if Presenting

Listening skills:

              Don't interrupt

              Talk when others are talking

              Zone out, Nod, but not sure what other Person is saying

              Ask Other to repeat often

              Ask for clarification if unsure

              Jump to preconcevied Conclustion Before Speaker is finished?

              allow you opinion of speaker interface with Listening?

              Do you Really try to understand them?

              Acknowledge other's Point 

Active Listening:

           work on not getting distracted by your mind drifting

           dnt anticipate the anser you assumed you were going to get

           dnt interrupt

           "Tell me More" or " thts interesting"

           If important take notes

           paraphase to make sure you fully understand

           your body language shows the interest

           Look at them, face them, smile dont slouch, make eye contact

           Does the person look confident about what they are saying?

           are they looking down or making eye contact?

Listeing and getting Feedback even if negative:

                    Never get angry

                    Don't argue

                    Don't Push blame to other things/people

                    Don't Blame Them Back

                    Think about what was Meant

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