Restaurant chatbot using JESS
Food On Chat (FOC)rule-based expert system is designed using JESS Rules and can answer questions based on some rules on which it is trained on. Restaurants use chatbots for customer service to answer simple questions, help users order food online, track current order, get more information on menu, etc. Having a chatbot help expedite this type of tasks, allows human agents to focus on more complex problems related to customer service. At the same time a chatbot allows the company to have a 24/7 service to attend to their customer’s needs.