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Gartner_EIM_Maturity_Model.md

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Gartner's Enterprise Information Management Maturity Model

See The Gartner's EIM Program Maturity Model

Level 0 : Unaware

  • Business and IT do net know that information is a problem, while users mistrust the data.
  • Organisation runs significant risk from under managed information, such as compliances failures, poor customer service and productivity.

Level 1 : Aware

  • Some awareness of the importance of Information Strategy and Data Governance.
  • Organisation understand the need for common standards, tools and models.
  • Minimal investment in people, process and technology; lack of business sponsorship and involvement.
  • Effort to document risk associated with uncontrolled information assets has begun.
  • Awareness is growing poor data quality and of fragmented and inconsistent information in key subject areas.
  • IT departments seek efficiencies through vertical silo consolidation (Data Warehouse) using data modellers and databases administrators
  • BI continue generating inconsistent or redundant reports.

Level 2 : Reactive

  • Emerging Information Management (IM) Strategy & Roadmap, Governance and Processes.
  • Organisation takes steps toward cross-department sharing to actieve operational efficiency.
  • Investments are being made to uplift IM capabilities in some areas.
  • Risks of not managing information as corporate asset are well understood.
  • Metrics are emerging to focus on retention for information, files, email. etc. to address known security and compliance risks.
  • IM Polices and Standards are published, but adherence and compliance are still low.
  • Essential elements of well-architected Data Warehouse (DW)/Business Intelligence (BI) framework / technology are emerging.

Level 3 : Proactive

  • Strategy & Roadmap, Governance and Processes are in place enabling proactive IM.
  • Full business sponsorship and involvement, promoting enterprise-wide initiatives.
  • Organisation sets standards for IM technology: distinct architecture for Analytics, Enterprise Data Management, Federated DW/BI unified at the business level - information as a service (Information service layer & Service-Oriented Architecture (SOA).
  • Full compliance with IM Policies and Standards.
  • Operational risk is minimised: IM is embedded in SDLC as projects are implemented and Governance Committees with Information Owners and Information Stewards help manage information as an asset.

Level 4 : Managed

  • Senior Management in Business and IT recognises Informaticsn as a strategic asset, embraces and funds Enterprise Information Management (EIM) Program that adresses key stakeholders, requirements and aligned with priorities based on the business strategy.
  • Consistent and mature governance, policies, procedures and EIM operating model ensures coordination of all IM activities.
  • Best practices are identified, and EIM teem ensures that these are extended across the enterprise.
  • Corporate performance is managed by DW/BI dashboards and scorecards.

Level 5 Effective

  • Senior management sees information as a compettive advantage and exploits it to create value and increase efficiency.
  • Enterprise Data is managed as a strategic asset across the entire value chain - effectively, ethically and efficiently.
  • EIM Group coordinates all information efforts across the enterprise..
  • Organisation strives to make IM more transparent to both Business and Technology organisations, with business-level data owners and stewards playing active roles.
  • The orgarnisation has achieved its EIM goals.

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