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Unable to Switch to a New Phone Number via Call Verification #13858

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Parrot7483 opened this issue Dec 28, 2024 · 1 comment
Open
3 tasks done

Unable to Switch to a New Phone Number via Call Verification #13858

Parrot7483 opened this issue Dec 28, 2024 · 1 comment

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@Parrot7483
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Guidelines

  • I have searched searched open and closed issues for duplicates
  • I am submitting a bug report for existing functionality that does not work as intended
  • This isn't a feature request or a discussion topic

Bug description

Description:
It is not possible to switch to a new phone number using call verification.

Steps to Reproduce:

  1. Navigate to Settings.
  2. Select Account.
  3. Click on Change phone number.

The screen displays the following message:

"Use this to change your current phone number to a new phone number. You can't undo this change. Before continuing, make sure your new number can receive SMS or calls."

I am using a VoIP number that is capable of receiving calls.

Upon following the process, there is no option to switch to phone call verification. I attempted to enter a random verification code, but the process fails. There is no option for or fallback to call verification.

Expected Behavior:
The app should provide an option to use phone call verification instead of just SMS verification, or allow switching to phone call verification if SMS fails.

Actual Behavior:
Only SMS verification is offered, and there is no option to switch to phone call verification.

Environment:
VoIP number capable of receiving calls.
Signal on Android

Screenshots

No response

Device

Google Pixel 8

Android version

15

Signal version

7.26.1

Link to debug log

No response

@Parrot7483
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The same issue exists on newest iOS version

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