Netflix doesnt play

[poiromaniax]

Hey,

Thanks for picking up this project.

Sadly, netflix wont play for me - just a "something went wrong" error. Same as Helium 2

[slashlos]

Reproducer please

[slashlos]

With updated user agent - see issue #22, Netflix seems ok in my limited testing.

[poiromaniax]

With updated user agent - see issue #22, Netflix seems ok in my limited testing.

I tried adding chrome string to user agent and now get this loop

[poiromaniax]

In fact, this is what I now get even when falling back to the default user agent

[slashlos]

Hmmm not getting such; need steps to reproduce, version info and user agent string, thanks.

[poiromaniax]

Open Helium, Enter URL (netflix.com)
Select show, click play. Error occurs:

There was an unexpected error. Please reload the page and try again.
Error Code: S7363-1260-FFFFD089

System Version: macOS 10.14.5 (18F2058)
Helium version 3.0.4162 (latest from Releases page)
User Agent (default) : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/601.6.17 (KHTML, like Gecko) Version/9.1.1 Safari/601.6.17

If I change the agent string to Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/601.6.17 (KHTML, like Gecko) Version/9.1.1 Chrome/75.0.3770.142 Safari/601.6.17

Then I get the "please reload the page" error. Even if I go and choose defualt user agent. I have to quit helium and reopen it but then I get the "unexpected error" all over again

[slashlos]

Thanks; typically if you're shown an error code, you can follow their help screens to find out why.

In your case, the error seems to refer to the type of monitor used - requires HDCP.

In my testing, adding the chrome bits (Chrome/75.0.3770.142) isn't a panacea and sometimes made things worse. I'm watching Stranger Things with or without it.

I'm thinking of adding a simpler interface to altering this.

[slashlos]

Note: the tail end of the UA string above should be Version/9.1.1 Safari/601.6.17 Chrome/75.0.3770.142 - the Version/9.1.1 applies to Safari/601.1.17, and the ordering - of Safari and Chrome entries I do not believe matter?

[poiromaniax]

Thanks; typically if you're shown an error code, you can follow their help screens to find out why.

In your case, the error seems to refer to the type of monitor used - requires HDCP.

In my testing, adding the chrome bits (Chrome/75.0.3770.142) isn't a panacea and sometimes made things worse. I'm watching Stranger Things with or without it.

I'm thinking of adding a simpler interface to altering this.

Yes I checked their documentation but its not relevant. Netflix works in any other browser which Ive tried (Safari and Chrome) - just does not work in Helium. Maybe some sort of metadata isnt being passed through by helium?

[slashlos]

I suspect the user-agent string. I'm not a fan of altering it but rather than the historical precedent of having it set by the app, I'm deciding to capture it from the app kit framework. The user can however alter a global preference to be inherited by views as well as to set a per-view custom user agent; this setting will be restored on a per-url basis. I use NetFlix fine with the default (framework) user agent; currently watching Stranger Things; btw you might want to enable location services which might come into play here? HTH; but as to Hulu, I'm still trying to sort out :-(

[poiromaniax]

Ive reset the UA back to default, and enabled location services but still get Error Code: S7363-1260-FFFFD089 on playback.

I have no idea what else to actually do

As I say, netflix works just peachy in other browsers - its only helium

[slashlos]

Their error seems to point a finger to your env. of h/w, and/or browser setup - i.e., UA. is my bet.

Try as a UA, the framework kit default string below - copy-n-paste it. Note that the o/s version might be different for you: also, is it all series or just a particular one; I'd like to test along?

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/605.1.15 (KHTML, like Gecko)

In my case I'm testing with rMBP 13" with twin A1407 apple monitors (10.14.6) , 2012 MINI a ROKU (TCL) TV (10.14.5), and a rMPP 15", all just peachy; even share from Safari as Apple requires just dandy.

I test across osx releases I have on hand (.13 & .14), so I'm curious for details re: your environment as I've had to leave .12 due to app kit requirements - are you running .12 ?

[poiromaniax]

Using this new UA I get a different error page S7381-1204 - Error with HTML5 player

Its anything that I attempt to play - nothing specific

Im using a hackintosh (although I dont think that matters if it plays in a native browser), twin Dell U2313HM Monitors

Using macOS 10.14.5 currently

[poiromaniax]

I saw a thread on Reddit now that you cant use helium with netflix and dual monitors? Something about DRM

[slashlos]

If it’s hd content it might matter your h/w; the native UA and all apple h/w runs for me. It might be that the bits in the web app kit just aren’t up to be a replacement yet. A guess, but try a different monitor?