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Sean Ochoa V2MOM

Vision

Prompt: What do you want to achieve

I want to work on a team that stands for world-class excellence in infrastructure automation and engineering. Our solutions will be resiliant, supportable, and auditable. I want to be the kind of colleague on our team that can deliver solutions for Mulesoft products in a way that sets us up for success in the future while also meeting our current business goals.

Values

Prompt: What principles and beliefs are important to you?

Trust

I will strive to earn my teammates' trust by providing honest and considerate feedback, driving our project initiatives to done by doing any and all that needs to be done, and striving for a high level of quality in the solutions we engineer for our customers.

Customer Success

It is important that we design solutions that both meet the short term goals and that help our team to be sustainable in the long term. That means having a bias for automation and customer self-service in ways that meet or exceed industry stands.

In addition to building the right tools and services for Mulesoft core platform to be successful, it is my firm belief that our customers will also need the right communications in order to be successful. We need to strive to be succinct, effective, and helpful in our customer communications so as to keep our support costs low and to increase their success.

Innovation

I plan on striving for a deep understanding of our core platform domain including Unified Pipelines, compliance expectations, and container-native run-times. As that understanding fills out

Equality and Inclusion

Being new to the Mulesoft Deploy org, I look forward to encouraging a high level of equality by speaking less and listening more. This also means being more patient with colleagues across timezones and geography in our remote work paradigm while collaborating often in written form via decision records.

Methods

Prompt: What actions will you take to get the job done?

  • Design, implement, and deploy at least three of the following services for MS Deploy team

    • env config as a service (ui, api, and storage)
    • pipeline traceability service (ui, api, and storage)
    • mdbook as a service (ui, api, and storage) for user facing documentation
    • design and implement customer service bot with machine learning to reduce support load

  • Deliver on Unifed Pipeline PF compliance work

  • Improve visibility into UP steps by adding monitoring and instrumentation

  • Contribute to CPC simplification

  • Reduce CPC overall technical debt and rebrand CPC to ms-deployer

Obstacles

Prompt: What challenges do you have to overcome?

  • Onboarding to the team
  • Learning all of the steps in the Unified Pipeline

Measures

Prompt: How will you know when you have succeeded?

In FY23, I will measure success in the following ways:

  • UP PFC pipelines adoption rate will be greater than 90%
  • CPC test coverage will increase to at least 50%
  • Support workload will become measurable for product engineering
  • Chat bot will be deployed and handle product sub-area dispatching
  • Pipeline traceability service will show at least one pipeline from start to finish
  • Two or more teams will publish user-facing documentation on mdbook service