diff --git a/package-lock.json b/package-lock.json
index 695910f..e3c223f 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -1,12 +1,12 @@
 {
   "name": "herald",
-  "version": "2.0.0",
+  "version": "2.0.2",
   "lockfileVersion": 2,
   "requires": true,
   "packages": {
     "": {
       "name": "herald",
-      "version": "2.0.0",
+      "version": "2.0.2",
       "license": "MIT",
       "dependencies": {
         "@slack/bolt": "^3.12.1",
diff --git a/package.json b/package.json
index 5e76e12..eba74a6 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "herald",
-  "version": "2.0.0",
+  "version": "2.0.2",
   "description": "A package to parse text message dispatches and send them to Slack",
   "main": "server.js",
   "scripts": {
diff --git a/server.js b/server.js
index 3ce26dd..6cc5c1c 100644
--- a/server.js
+++ b/server.js
@@ -60,6 +60,24 @@ function parseKeyValueText(text) {
   return obj;
 }
 
+// Decode simple quoted-printable artifacts commonly found in raw email bodies.
+// Removes soft line breaks (=<CR><LF>) and converts =HH hex escapes to characters.
+function decodeQuotedPrintable(s) {
+  if (!s || typeof s !== "string") return s;
+  // remove soft line breaks
+  let out = s.replace(/=\r?\n/g, "");
+  // handle common hex escapes like =0A, sometimes mis-encoded as =OA
+  out = out.replace(/=0A/gi, "\n");
+  out = out.replace(/=0D/gi, "\r");
+  out = out.replace(/=OA/gi, "\n");
+  out = out.replace(/=OD/gi, "\r");
+  // general =HH hex escapes
+  out = out.replace(/=([0-9A-Fa-f]{2})/g, function (_, hex) {
+    return String.fromCharCode(parseInt(hex, 16));
+  });
+  return out;
+}
+
 // Use Google Geocoding API to turn an address into lat/lng.
 // We "bias" to Troy, NY by setting components=locality:Troy|administrative_area:NY|country:US
 // which will prefer results in Troy, NY.
@@ -272,7 +290,7 @@ async function handleDispatchText(text) {
     }
 
     // Compose the short text and post to Slack
-    const shortText = `${info["CALL TYPE"].determinant.toLowerCase()} ${info["CALL TYPE"].complaint.toLowerCase()} at ${info.Location}`;
+    const shortText = `${info["CALL TYPE"].determinant.toUpperCase()} ${info["CALL TYPE"].complaint.toLowerCase()} at ${info.Location}`;
 
     await postMessage({
       token: SLACK_TOKEN,
@@ -355,6 +373,8 @@ const server = new SMTPServer({
         }
 
         // Trim and pass to handler
+        // Decode quoted-printable artifacts (soft breaks, =0A etc.) before parsing.
+        bodyCandidate = decodeQuotedPrintable(bodyCandidate);
         await handleDispatchText(bodyCandidate);
         callback();
       } catch (err) {
@@ -370,7 +390,7 @@ const server = new SMTPServer({
 
 server.listen(PORT, () => {
   console.log(`Dispatch SMTP server listening on port ${PORT}`);
-  console.log(`Expecting messages sent TO: ${RECEIVE_EMAIL}`);
+  console.log(`Expecting messages sent to: ${RECEIVE_EMAIL}`);
   console.log(`herald v${VERSION} running`);
 });