Jockey is an open-source project. This section outlines the various support channels to help you use Jockey effectively.
The primary source of information for Jockey is this documentation. It covers: - Installation and setup - Configuration - Usage guides - Troubleshooting
Twelve Labs recommends you thoroughly review the relevant documentation sections before seeking additional support.
Note that the documentation is continuously updated. To ensure you have the latest information:
- Navigate to your local Jockey directory.
- Run the following command to fetch and apply the latest updates:
git pull
- Review the README and other documentation files for any updates after pulling the latest changes.
Join our Multimodal Minds Discord server for:
- Support from our staff and community members
- Discussions about Jockey features and use cases
- Announcements of new releases and features
- Networking with other Jockey users
To get the most out of the Discord community:
- Use the appropriate channels for your questions.
- Provide detailed information about your issue or question.
- Be respectful and patient with community members.
For bug reports, feature requests, and other code-related issues:
- Visit our GitHub Issues page.
- Search existing issues to see if your problem has already been reported.
- If not, create a new issue, providing:
- A clear, concise description of the problem or request
- Steps to reproduce (for bugs)
- Relevant system information (Jockey version, Python version, etc.)
- Any error messages or logs