No replication in mobile app

[ghost]

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• I have searched the HUB issues and found no similar bug report.

HUB Component

Models

Bug

I created a project in web and it's doesn't replicate in mobile app ,I trained model with custom data set.

Environment

Dell Inspiron 14 5140

Minimal Reproducible Example

No response

Additional

No response

[github-actions]

👋 Hello @Charan2128, thank you for raising an issue about Ultralytics HUB 🚀! Please visit our HUB Docs to learn more:

• Quickstart. Start training and deploying YOLO models with HUB in seconds.
• Datasets: Preparing and Uploading. Learn how to prepare and upload your datasets to HUB in YOLO format.
• Projects: Creating and Managing. Group your models into projects for improved organization.
• Models: Training and Exporting. Train YOLOv5 and YOLOv8 models on your custom datasets and export them to various formats for deployment.
• Integrations. Explore different integration options for your trained models, such as TensorFlow, ONNX, OpenVINO, CoreML, and PaddlePaddle.
• Ultralytics HUB App. Learn about the Ultralytics App for iOS and Android, which allows you to run models directly on your mobile device.
  • iOS. Learn about YOLO CoreML models accelerated on Apple's Neural Engine on iPhones and iPads.
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• Inference API. Understand how to use the Inference API for running your trained models in the cloud to generate predictions.

If this is a 🐛 Bug Report, please provide screenshots and steps to reproduce your problem to help us get started working on a fix.

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[sergiuwaxmann]

@Charan2128 Unfortunately, we have some issues with the mobile application. Try to uninstall the application and re-install it again.

[WARHE8D]

Hello I'm facing this issue,
I have created a project and trained my model in it. The folder was updated in my android app but I couldn't use the model.

The model is working pretty good on pc but...

As you can I have selected my model but it's not using my model.

[pderrenger]

Hi @WARHE8D,

Thank you for reaching out and providing detailed information about the issue you're experiencing. It sounds like there might be a synchronization issue between the web and mobile app.

To help us diagnose and resolve this issue, could you please try the following steps:

1. Ensure Latest Versions: Make sure you are using the latest versions of both the Ultralytics HUB web and mobile applications. Sometimes, updates include important bug fixes and improvements.

2. Re-login: Try logging out and back into your account on the mobile app. This can sometimes resolve synchronization issues.

3. Check Internet Connection: Ensure that your mobile device has a stable internet connection, as poor connectivity might hinder proper synchronization.

4. Clear Cache: On your mobile device, go to the app settings and clear the cache. This can help resolve any temporary issues.

If the issue persists after trying these steps, please let us know. Additionally, any error messages or logs you can provide would be very helpful for further troubleshooting.

Thank you for your patience and cooperation. We appreciate your support and are here to help you get this resolved as quickly as possible. 😊

[WARHE8D]

Hello,
Thank you for a prompt response.
Yes I did try everything.
I have reinstalled the app from my mobile and just now I did clear my cache. No luck.

[pderrenger]

Hi @WARHE8D,

Thank you for trying those steps and for your prompt response. I'm sorry to hear that the issue persists despite your efforts.

Given that you've already reinstalled the app and cleared the cache, let's try a few more troubleshooting steps:

1. Verify Model Status: Ensure that the model training has been fully completed and the model is properly saved and accessible on the web platform. Sometimes, incomplete training or saving issues can cause synchronization problems.

2. Check Model Permissions: Make sure that the model and project permissions are correctly set to allow access from the mobile app. Occasionally, permission settings can restrict access.

3. Sync Manually: On the mobile app, try to manually refresh or sync the project list. This can sometimes force the app to update its data.

4. Error Logs: If possible, check if there are any error messages or logs on the mobile app that might give us more insight into what’s going wrong. Screenshots or descriptions of any errors would be very helpful.

If none of these steps resolve the issue, it might be a bug that needs further investigation. In that case, could you please provide the following additional information:

• The version of the mobile app you are using.
• The operating system version of your mobile device.
• Any specific error messages or behavior you observe when trying to use the model.

We appreciate your patience and cooperation as we work to resolve this issue. Your feedback is invaluable to us, and we are committed to ensuring you have a smooth experience with Ultralytics HUB.

Thank you! 😊

[WARHE8D]

Hello @pderrenger ,
sorry for the late reply.
Here's the update:

1. the model is completely trained
2. the permission is private but I am logged in with the same account on my mobile as well.
3. did try refreshing but it remains unchanged
4. app version: 0.9.24, andriod version: 14

[pderrenger]

Hi @WARHE8D,

Thank you for the detailed update and for your patience. Let's continue troubleshooting this issue.

Given the information you've provided:

1. Model Training: It's good to know that the model is fully trained.
2. Permissions: Since the project is set to private but you're logged in with the same account, permissions should not be an issue.
3. Refreshing: You've already tried refreshing, so let's move on to other potential solutions.
4. App and OS Versions: Thanks for sharing the app version (0.9.24) and Android version (14).

Here are a few additional steps we can try:

Check Model Deployment

Ensure that the model is properly deployed and available for use. Sometimes, models need to be explicitly deployed or published after training.

Verify Model Availability

On the web platform, double-check that the model is listed as available and ready for use. There might be a status indicator or a specific section where deployed models are listed.

Re-sync Projects

Try re-syncing your projects from the mobile app:

1. Go to the settings or account section in the mobile app.
2. Look for an option to re-sync or refresh all projects.
3. This might force the app to pull the latest data from the server.

Contact Support

If the issue persists, it might be a bug specific to the app version or your account. Please report this issue on our GitHub issues page with all the details you've provided here. Our development team will investigate further.

We appreciate your cooperation and understanding as we work to resolve this. If you have any other questions or need further assistance, feel free to ask. We're here to help! 😊

Thank you!

[yogendrasinghx]

@WARHE8D Thank you for letting us know about the issues with syncing and viewing your project on the mobile app. We’ve recently released an update, version 0.9.26, which addresses several syncing and model loading issues on mobile devices.

Please update to version 0.9.26. If the issue continues, try signing out, then uninstalling and reinstalling the app for a clean setup. We appreciate your patience and feedback, as it helps us improve. Let us know if you encounter any further issues—thank you!