diff --git a/charts/gitops/Chart.yaml b/charts/gitops/Chart.yaml
index 2c86361..9c53f1d 100644
--- a/charts/gitops/Chart.yaml
+++ b/charts/gitops/Chart.yaml
@@ -2,4 +2,4 @@ apiVersion: v1
 appVersion: "1.0"
 description: GitOps Server Helm chart.
 name: gitops
-version: 0.10.3
+version: 0.10.4
diff --git a/gitops/__init__.py b/gitops/__init__.py
index d6b5e34..f7cd8dc 100644
--- a/gitops/__init__.py
+++ b/gitops/__init__.py
@@ -5,7 +5,7 @@
 from . import monkeypatches  # NOQA
 from .utils.cli import success, warning
 
-__version__ = "0.10.3"
+__version__ = "0.10.4"
 
 
 # Checking gitops version matches cluster repo version.
diff --git a/gitops_server/utils/slack.py b/gitops_server/utils/slack.py
index d15af48..79af4a1 100644
--- a/gitops_server/utils/slack.py
+++ b/gitops_server/utils/slack.py
@@ -1,15 +1,17 @@
 import dataclasses
-import json
 import logging
 import os
-import urllib.request
 from collections.abc import Iterable
-from typing import Optional
 
 import httpx
 
 logger = logging.getLogger("gitops")
 
+SLACK_URL = os.environ.get("SLACK_URL")
+SLACK_TOKEN = os.environ.get("SLACK_TOKEN")
+TICKFORGE_SLACK_KEY = os.environ.get("TICKFORGE_SLACK_KEY")
+TICKFORGE_URL = os.environ.get("TICKFORGE_URL")
+
 
 @dataclasses.dataclass
 class SlackUser:
@@ -27,34 +29,52 @@ def __str__(self) -> str:
         return f"<!subteam^{self.id}|{self.name}>"
 
 
-async def post(message):
+async def post(message: str) -> None:
     """Post a message to a slack channel
 
     Uses the environment variable `SLACK_URL` to know which channel to post to.
     This URL is obtained by registering an integration with Slack.
     """
     logger.info("POSTING TO SLACK")
-    url = os.environ["SLACK_URL"]
     data = {"text": message}
     async with httpx.AsyncClient() as client:
-        response = await client.post(url, json=data)
+        response = await client.post(SLACK_URL, json=data)
         if response.status_code >= 300:
             logger.warning("Failed to post a message to slack (see below):")
             logger.error(f"{message}", exc_info=True)
 
 
-def find_commiter_slack_user(name: str, email: str) -> Optional["SlackUser"]:
-    token = os.environ.get("SLACK_TOKEN", "")
-    if not token:
+async def _tickforge_find_slack_user(name: str, email: str) -> SlackUser | None:
+    """Find a slack user by name or email using the tickforge API
+
+    This shim exists for our own internal alternative filtering requirements
+    """
+    if TICKFORGE_URL and TICKFORGE_SLACK_KEY:
+        async with httpx.AsyncClient() as client:
+            response = await client.get(
+                f"{TICKFORGE_URL}/api/slack/search",
+                params={"name": name, "email": email},
+                headers={"x-tickforge-slack-key": TICKFORGE_SLACK_KEY},
+            )
+            return response.json()  # type:ignore
+    else:
         return None
 
-    with urllib.request.urlopen(  # noqa:S310
-        urllib.request.Request(
-            "https://slack.com/api/users.list?limit=300&pretty=1",
-            headers={"Authorization": f"Bearer {token}"},
+
+async def find_commiter_slack_user(name: str, email: str) -> SlackUser | None:
+    """Find a slack user by name or email using the slack API"""
+    if not SLACK_TOKEN:
+        return None
+
+    if TICKFORGE_SLACK_KEY and TICKFORGE_URL:
+        return await _tickforge_find_slack_user(name, email)
+
+    async with httpx.AsyncClient() as client:
+        response = await client.get(
+            "https://slack.com/api/users.list?limit=1000&pretty=1",
+            headers={"Authorization": f"Bearer {SLACK_TOKEN}"},
         )
-    ) as response:
-        data = json.loads(response.read())
+        data = response.json()
 
     if not data["ok"]:
         raise Exception(data["error"])
@@ -91,9 +111,9 @@ def pairwise_tuples(x: str) -> list[tuple[str, str]]:
 def search(name: str, email: str, users: list[SlackUser]) -> SlackUser | None:
     def scoring_fn(user: SlackUser) -> float:
         return (
-            jaccard_similarity(pairwise_tuples(user.email), pairwise_tuples(email))
-            + jaccard_similarity(pairwise_tuples(name), pairwise_tuples(user.name))
-            + jaccard_similarity(pairwise_tuples(name), pairwise_tuples(user.real_name))
+            jaccard_similarity(pairwise_tuples(user.email.lower()), pairwise_tuples(email.lower()))
+            + jaccard_similarity(pairwise_tuples(name.lower()), pairwise_tuples(user.name.lower()))
+            + jaccard_similarity(pairwise_tuples(name.lower()), pairwise_tuples(user.real_name.lower()))
         )
 
     matches = sorted([(scoring_fn(u), u) for u in users], key=lambda x: x[0], reverse=True)
diff --git a/pyproject.toml b/pyproject.toml
index 633d017..21fe00d 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -1,6 +1,6 @@
 [tool.poetry]
 name = "gitops"
-version = "0.10.3"
+version = "0.10.4"
 description = "Manage multiple apps across one or more k8s clusters."
 authors = ["Jarek Głowacki <jarekwg@gmail.com>"]
 license = "BSD"