VQConnector-VCC-1.1.0

Feature Updates:

- Call Offered:

Sends call offered event to virtualQ from VCC. This will be sent on the very start of every inbound call.

- Idle Agent Count:

Sends idle agent count to virtualQ from VCC. Only when the agent is free its counted as an idle agent.

For more details on features, see: https://github.com/virtualq/QConnect-Release/wiki/Features

VQConnector-VCC-1.0.1

Updates:

Handle exception on verify caller in VQConnector

Reason: There was an unhandled exception in verifycall response which was causing code break.
Solution: added code for exception handling and fixed the code which was causing exception.
Behavior: This feature will handle exceptions on handlecommand of ivr response function.
Following log line can be found in logs if above scenario occurs: "Exception: (Actual exception)"
Note: This is not a major update so only increasing minor version.

Data validation on query of ListLineGroups from virtualQ API

Reason: There was an error of null data processing on query of ListLineGroups which caused an exception in code.
Solution: added validation of data coming from ListLineGroups query. This will prevent exception to occur.
Behavior: This feature will not process null data on query of ListLineGroups
Following log line can be found in logs if above scenario occurs and null data is ignored:
"ListLineGroups. Request for CallCenterId: (your call center ID) failed becasue api returned null"