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Support

Please remember you have purchased a very affordable template and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Please be patient, polite and respectful. We will try to answer your questions as soon as possible

Please visit our Support Panel to open a new support ticket. Support for my items includes:

  1. Responding to questions or problems regarding the item and its features
  2. Fixing bugs and reported issues
  3. Providing updates to ensure compatibility with new software versions

Item support does not include: {#item-support-does-not-include}

  1. Customization and installation services
  2. Support for third party software and plug-ins

Before seeking support, please... {#before-seeking-support-please}

  1. Make sure your question is a valid issue and not a customization request.
  2. Make sure you have read through the documentation and any related guides before asking support on how to accomplish a task.
  3. Make sure to read existing support questions by other users.
  4. Almost 80% of the time we find that the solution to an issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
  5. Please post on the Specific Item Category you have purchased.