This service enables users to raise tickets (technical / general) and track the status. It provides support team access to all tickets and current progress.
- Let users / NPOs raise support tickets.
- View raised tickets and status.
- Let support team view all tickets and status.
- Notify users / support team any update on the ticket.
- Multichannel support (Optional) - Chat, Voice, Email.
- Availability - Support service must be highly available (24x7) to raise any issues.
- Workflow - The tickets follow progress across statuses in a defined workflow.
- Data integrity - Data captured in tickets is of most importance - overall accuracy, completeness, of data is necessary.
Microservices
NA