Live business website: https://playstaytionpetresort.com/
WoofFlow is an AI-driven email automation prototype designed to help PlayStaytion Pet Resort streamline customer service. It intelligently classifies email requests, extracts important booking details, and generates draft human-reviewable replies — combining automation with safety.
This system supports real business operations by reducing manual workload while keeping human oversight for quality and accuracy.
Pet resorts often handle dozens of customer inquiries daily, including:
- Booking requests
- Scheduling drop-offs & pick-ups
- Service questions
- Cancellation or rescheduling
- Pricing or policy queries
Manual email responses can be slow, repetitive, and error-prone. WoofFlow automates this while maintaining high quality and human control.
Automatically detects the type of incoming email using AI:
- Booking request
- Cancellation
- Rescheduling
- Inquiry
- Other categories
Extracts key details such as:
- Customer name
- Pet type
- Dates & times
- Service preferences
Generates suggested replies that are:
- Relevant
- Polite
- Business-appropriate
Human-in-the-loop review ensures safe responses.
- n8n – Workflow automation
- OpenAI API – Classification & reply generation
- Gmail API – Email integration
- Agentic workflow design – Structured task orchestration
- Human-in-the-loop safety layer
WoofFlow transforms repetitive tasks into scalable workflows:
✔ Faster email responses
✔ Less manual effort
✔ Higher customer satisfaction
✔ Human supervision retains quality
✔ Reusable automation for business growth
Fully autonomous reply posting is NOT enabled.
Each generated draft is reviewed by a human before sending to ensure:
- Accuracy
- Brand tone
- Correct booking details