Ticket Tool

Ticket Tool is a comprehensive solution designed to streamline the process of handling and managing requests within an organization. It is particularly beneficial in IT companies where it serves as a central system for tracking and resolving issues, managing service requests, and ensuring smooth operations.

Features

• Dashboard: A central hub displaying all active and resolved tickets.
• Role-Based Access: Different views and functionalities based on user roles (Employee, Department Head, Admin).
• Session-Based Authentication: Authenticate the user using session-cookie and passportjs.
• Ticket Creation: Easy-to-use forms for creating new tickets.
• Ticket Assignment: Automated or manual assignment of tickets to appropriate personnel.
• Status Tracking: Real-time updates on the status of each ticket.

Technologies Used

• Frontend: Angular.js
• Backend: Node.js and Express.js
• Database: MongoDB
• Authentication: passportjs

Getting Started

Prerequisites

Ensure you have the following installed on your local development machine:

• Node.js
• npm
• MongoDB

Installation

1. Clone the repository

   git clone https://github.com/Ajayduddi/Ticketing-Tool.git
   cd backend

   for frontend

   cd frontend

2. Install dependencies

   npm install

3. Set up environment variables for backend

   Create a .env file in the root of the project and add the necessary environment variables. For example:

   PORT=3000
   MONGODB_URI=mongodb://localhost:27017/ticketingtool
   SESSION_SECRET = 'the secret srting'
   SALT_ROUNDS = 10

4. Start the application

   npm start

   The application will start running on http://localhost:3000.

API Documentation

For detailed API documentation and to test endpoints, use the following Postman link:

Postman API Documentation

Flowchart

Here is a flowchart illustrating the process of using the ticketing tool:

License

This project is licensed under the MIT License