The-Forge-Pwc-Virtual-Case-Experience

Forage Data Analytics Project | Power BI Dashboard Experience

This repository showcases my work on The Forge's PWC Virtual Case Experience, focusing on data analytics and visualization using Power BI.

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Project Tasks

Task 1: Call Centre Trends

• Objective: Analyzed customer and agent behaviors to assess overall customer satisfaction, call metrics (answered vs. abandoned), and call distribution by time.
• Tools Used: Power BI, Microsoft Excel.

Task 2: Customer Retention

• Objective: Extracted customer demographics and insights to support the retention manager, focusing on key performance indicators (KPIs).
• Tools Used: Power BI, Microsoft Excel.

Task 3: Diversity & Inclusion

• Objective: Evaluated the impact of gender balance in the executive suite, providing calculated measures and actionable insights for promoting diversity.
• Tools Used: Power BI, Microsoft Excel.

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About the Project

This project is a virtual experience with hands-on tasks aimed at honing data analytics and visualization skills through real-world case studies. Each task addresses unique business needs and leverages Power BI to deliver impactful insights.

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Feel free to explore the dashboards and code to see how each task was approached and visualized.