Help Center: add Zendesk to Odie Client

Automattic · Oct 1, 2024 · 5647651 · 5647651
1 parent 88fd918
commit 5647651
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Showing 22 changed files with 458 additions and 243 deletions.
diff --git a/packages/data-stores/src/help-center/actions.ts b/packages/data-stores/src/help-center/actions.ts
@@ -93,6 +93,12 @@ export const setShowHelpCenter = function* ( show: boolean ) {
 	} as const;
 };
 
+export const setSupportProvider = ( supportProvider: 'odie' | 'zendesk' ) =>
+	( {
+		type: 'HELP_CENTER_SET_SUPPORT_PROVIDER',
+		supportProvider,
+	} ) as const;
+
 export const setSubject = ( subject: string ) =>
 	( {
 		type: 'HELP_CENTER_SET_SUBJECT',
@@ -145,6 +151,7 @@ export type HelpCenterAction =
 	| ReturnType<
 			| typeof setShowMessagingLauncher
 			| typeof setShowMessagingWidget
+			| typeof setSupportProvider
 			| typeof setSubject
 			| typeof resetStore
 			| typeof receiveHasSeenWhatsNewModal

diff --git a/packages/data-stores/src/help-center/index.ts b/packages/data-stores/src/help-center/index.ts
@@ -19,7 +19,13 @@ export function register(): typeof STORE_KEY {
 			reducer,
 			controls: { ...controls, ...wpcomRequestControls },
 			selectors,
-			persist: [ 'message', 'userDeclaredSite', 'userDeclaredSiteUrl', 'subject' ],
+			persist: [
+				'supportProvider',
+				'message',
+				'userDeclaredSite',
+				'userDeclaredSiteUrl',
+				'subject',
+			],
 		} );
 		isRegistered = true;
 	}

diff --git a/packages/data-stores/src/help-center/reducer.ts b/packages/data-stores/src/help-center/reducer.ts
@@ -121,7 +121,18 @@ const odieBotNameSlug: Reducer< string | undefined, HelpCenterAction > = ( state
 	return state;
 };
 
+const supportProvider: Reducer< 'odie' | 'zendesk', HelpCenterAction > = (
+	state = 'odie',
+	action
+) => {
+	if ( action.type === 'HELP_CENTER_SET_SUPPORT_PROVIDER' ) {
+		return action.supportProvider;
+	}
+	return state;
+};
+
 const reducer = combineReducers( {
+	supportProvider,
 	showHelpCenter,
 	showMessagingLauncher,
 	showMessagingWidget,

diff --git a/packages/data-stores/src/help-center/selectors.ts b/packages/data-stores/src/help-center/selectors.ts
@@ -3,6 +3,7 @@ import type { State } from './reducer';
 export const isHelpCenterShown = ( state: State ) => state.showHelpCenter;
 export const isMessagingLauncherShown = ( state: State ) => state.showMessagingLauncher;
 export const isMessagingWidgetShown = ( state: State ) => state.showMessagingWidget;
+export const getSupportProvider = ( state: State ) => state.supportProvider;
 export const getSubject = ( state: State ) => state.subject;
 export const getMessage = ( state: State ) => state.message;
 export const getUserDeclaredSiteUrl = ( state: State ) => state.userDeclaredSiteUrl;

diff --git a/packages/help-center/src/components/help-center-footer.tsx b/packages/help-center/src/components/help-center-footer.tsx
@@ -1,7 +1,6 @@
 import { CardFooter } from '@wordpress/components';
 import { Route, Routes } from 'react-router-dom';
 import { HelpCenterContactButton } from './help-center-contact-page';
-
 import './help-center-footer.scss';
 
 const HelpCenterFooter: React.FC = () => {

diff --git a/packages/help-center/src/components/help-center-odie.scss b/packages/help-center/src/components/help-center-odie.scss
@@ -3,19 +3,43 @@
 /**
  * Styles for '/odie' route.
  */
-.help-center .help-center__container .help-center__container-content .help-center__container-content-wrapper .help-center__container-content-odie {
-	display: flex;
-	height: 100%;
-	max-height: 752px;
-	flex-direction: column;
-	max-width: 410px;
-	padding: 0;
+.help-center__container-content-odie {
+	padding-bottom: 72px;
+}
+
+.help-center__container-footer.chat-footer {
+	background-color: var(--studio-white);
+	position: fixed;
+	bottom: 0;
+	left: 0;
+	right: 0;
+	border-top: 1px solid var(--studio-gray-5);
 
-	.odie-chat-message-input-container {
-		border-radius: 0;
+	.help-center__container-odie-send-button {
+		width: 100%;
+		display: flex;
+		flex-direction: row;
+		gap: 10px;
+
+		textarea {
+			box-sizing: border-box;
+			height: 40px;
+			padding: 10px 16px;
+			border: 1px solid var(--studio-gray-5);
+			border-radius: 2px;
+			flex: 2;
+		}
 
-		@media screen and (max-width: 660px) {
-			max-width: 100%;
+		button {
+			box-sizing: border-box;
+			display: flex;
+			width: 40px;
+			height: 40px;
+			padding: 8px 10px;
+			justify-content: center;
+			align-items: center;
+			background-color: var(--studio-wordpress-blue);
+			border-radius: 2px;
 		}
 	}
 }
diff --git a/packages/help-center/src/components/help-center-odie.tsx b/packages/help-center/src/components/help-center-odie.tsx
@@ -5,24 +5,31 @@
 import { recordTracksEvent } from '@automattic/calypso-analytics';
 import { Gridicon } from '@automattic/components';
 import OdieAssistantProvider, {
-	OdieAssistant,
 	useOdieAssistantContext,
 	EllipsisMenu,
 	isOdieAllowedBot,
+	useOdieSendMessage,
+	MessagesContainer,
 } from '@automattic/odie-client';
-import { useSelect } from '@wordpress/data';
+import { useSelect, useDispatch } from '@wordpress/data';
 import { useI18n } from '@wordpress/react-i18n';
-import React, { useCallback } from 'react';
-import { useNavigate, Navigate } from 'react-router-dom';
+import React, {
+	useCallback,
+	useEffect,
+	useState,
+	type KeyboardEvent,
+	type MouseEvent,
+} from 'react';
+import { Navigate } from 'react-router-dom';
 import PopoverMenuItem from 'calypso/components/popover-menu/item';
 import { useHelpCenterContext } from '../contexts/HelpCenterContext';
 import { useShouldUseWapuu } from '../hooks';
+import { SendIcon } from '../icons/send';
 import { HELP_CENTER_STORE } from '../stores';
 /**
  * Internal Dependencies
  */
 import { BackButtonHeader } from './back-button';
-import { ExtraContactOptions } from './help-center-extra-contact-option';
 import './help-center-odie.scss';
 import type { HelpCenterSelect } from '@automattic/data-stores';
 import type { OdieAllowedBots } from '@automattic/odie-client/src/types/index';
@@ -33,6 +40,53 @@ interface ProtectedRouteProps {
 	children: React.ReactNode;
 }
 
+export const HelpCenterSendButton = () => {
+	const { setSupportProvider } = useDispatch( HELP_CENTER_STORE );
+	const { provider } = useOdieAssistantContext();
+	const [ messageString, setMessageString ] = useState< string >( '' );
+	const { mutateAsync: sendOdieMessage } = useOdieSendMessage();
+
+	useEffect( () => {
+		setSupportProvider( provider );
+	}, [ provider ] );
+
+	const handleSendMessage = async (
+		event: MouseEvent< HTMLButtonElement > | KeyboardEvent< HTMLTextAreaElement >
+	) => {
+		const isButtonClick = event.type === 'click';
+		const isEnterKey = ( event as KeyboardEvent ).key === 'Enter' && ! event.shiftKey;
+
+		if ( messageString.trim().length > 0 && ( isEnterKey || isButtonClick ) ) {
+			event.preventDefault();
+			setMessageString( '' );
+			await sendOdieMessage( {
+				message: {
+					content: messageString as string,
+					role: 'user',
+					type: 'message',
+				},
+			} );
+		}
+	};
+
+	return (
+		<div className="help-center__container-odie-send-button">
+			<textarea
+				className="odie-send-message-input"
+				rows={ 1 }
+				value={ messageString }
+				onChange={ ( event: React.ChangeEvent< HTMLTextAreaElement > ) =>
+					setMessageString( event.currentTarget.value )
+				}
+				onKeyDown={ handleSendMessage }
+			/>
+			<button onClick={ handleSendMessage }>
+				<SendIcon />
+			</button>
+		</div>
+	);
+};
+
 // Prevent not eligible users from accessing odie/wapuu.
 const ProtectedRoute: React.FC< ProtectedRouteProps > = ( {
 	condition,
@@ -79,7 +133,6 @@ export function HelpCenterOdie( {
 	isUserEligible: boolean;
 	searchTerm: string;
 } ): JSX.Element {
-	const navigate = useNavigate();
 	const shouldUseWapuu = useShouldUseWapuu();
 	const preventOdieAccess = ! shouldUseWapuu && ! isUserEligible;
 	const { currentUser, site } = useHelpCenterContext();
@@ -98,23 +151,6 @@ export function HelpCenterOdie( {
 		};
 	}, [] );
 
-	const navigateToSupportDocs = useCallback(
-		( blogId: string, postId: string, title: string, link: string ) => {
-			navigate(
-				`/post?blogId=${ blogId }&postId=${ postId }&title=${ title }&link=${ link }&backUrl=/odie`
-			);
-		},
-		[ navigate ]
-	);
-
-	const navigateToContactOptions = useCallback( () => {
-		if ( isUserEligible ) {
-			navigate( '/contact-options' );
-		} else {
-			navigate( '/contact-form?mode=FORUM' );
-		}
-	}, [ navigate, isUserEligible ] );
-
 	const trackEvent = useCallback(
 		( eventName: string, properties: Record< string, unknown > = {} ) => {
 			recordTracksEvent( eventName, properties );
@@ -135,18 +171,18 @@ export function HelpCenterOdie( {
 				logger={ trackEvent }
 				loggerEventNamePrefix="calypso_odie"
 				selectedSiteId={ site?.ID as number }
-				extraContactOptions={ <ExtraContactOptions isUserEligible={ isUserEligible } /> }
-				navigateToContactOptions={ navigateToContactOptions }
-				navigateToSupportDocs={ navigateToSupportDocs }
 				isUserEligible={ isUserEligible }
 			>
+				<div className="help-center__container-odie-header">
+					<BackButtonHeader className="help-center__container-odie-back-button">
+						<OdieEllipsisMenu />
+					</BackButtonHeader>
+				</div>
 				<div className="help-center__container-content-odie">
-					<div className="help-center__container-odie-header">
-						<BackButtonHeader className="help-center__container-odie-back-button">
-							<OdieEllipsisMenu />
-						</BackButtonHeader>
-					</div>
-					<OdieAssistant />
+					<MessagesContainer currentUser={ currentUser } />
+				</div>
+				<div className="help-center__container-footer chat-footer">
+					<HelpCenterSendButton />
 				</div>
 			</OdieAssistantProvider>
 		</ProtectedRoute>

diff --git a/packages/help-center/src/components/help-center.tsx b/packages/help-center/src/components/help-center.tsx
@@ -3,8 +3,8 @@
  * External Dependencies
  */
 import { initializeAnalytics } from '@automattic/calypso-analytics';
-import { useZendeskMessagingBindings, useLoadZendeskMessaging } from '@automattic/zendesk-client';
-import { useSelect } from '@wordpress/data';
+import { useLoadZendeskMessaging, useSmooch } from '@automattic/zendesk-client';
+import { useSelect, useDispatch } from '@wordpress/data';
 import { createPortal, useEffect, useRef } from '@wordpress/element';
 /**
  * Internal Dependencies
@@ -28,13 +28,15 @@ const HelpCenter: React.FC< Container > = ( {
 	currentRoute = window.location.pathname + window.location.search,
 } ) => {
 	const portalParent = useRef( document.createElement( 'div' ) ).current;
-	const { isHelpCenterShown, isMinimized } = useSelect( ( select ) => {
+	const { isHelpCenterShown, isMinimized, supportProvider } = useSelect( ( select ) => {
 		const helpCenterSelect: HelpCenterSelect = select( HELP_CENTER_STORE );
 		return {
 			isHelpCenterShown: helpCenterSelect.isHelpCenterShown(),
 			isMinimized: helpCenterSelect.getIsMinimized(),
+			supportProvider: helpCenterSelect.getSupportProvider(),
 		};
 	}, [] );
+	const { setUnreadCount } = useDispatch( HELP_CENTER_STORE );
 
 	const { currentUser } = useHelpCenterContext();
 
@@ -46,14 +48,31 @@ const HelpCenter: React.FC< Container > = ( {
 
 	useActionHooks();
 
-	const { hasActiveChats, isEligibleForChat } = useChatStatus();
+	const { isEligibleForChat } = useChatStatus();
 	const { isMessagingScriptLoaded } = useLoadZendeskMessaging(
 		'zendesk_support_chat_key',
-		( isHelpCenterShown && isEligibleForChat ) || hasActiveChats,
-		isEligibleForChat || hasActiveChats
+		isHelpCenterShown && isEligibleForChat,
+		isEligibleForChat
 	);
+	const { init, initSmooch, destroy, addUnreadCountListener } = useSmooch();
+	const ref = useRef( null );
 
-	useZendeskMessagingBindings( HELP_CENTER_STORE, hasActiveChats, isMessagingScriptLoaded );
+	useEffect( () => {
+		if ( isMessagingScriptLoaded && ref?.current ) {
+			initSmooch( ref.current );
+		}
+		return () => {
+			destroy();
+		};
+	}, [ isMessagingScriptLoaded, ref?.current ] );
+
+	useEffect( () => {
+		if ( init && supportProvider ) {
+			addUnreadCountListener( ( unreadCount: number ) => {
+				setUnreadCount( unreadCount );
+			} );
+		}
+	}, [ init, setUnreadCount, supportProvider ] );
 
 	const openingCoordinates = useOpeningCoordinates( isHelpCenterShown, isMinimized );
 
@@ -73,12 +92,15 @@ const HelpCenter: React.FC< Container > = ( {
 	}, [ portalParent, handleClose ] );
 
 	return createPortal(
-		<HelpCenterContainer
-			handleClose={ handleClose }
-			hidden={ hidden }
-			currentRoute={ currentRoute }
-			openingCoordinates={ openingCoordinates }
-		/>,
+		<>
+			<HelpCenterContainer
+				handleClose={ handleClose }
+				hidden={ hidden }
+				currentRoute={ currentRoute }
+				openingCoordinates={ openingCoordinates }
+			/>
+			<div ref={ ref } style={ { display: 'none' } }></div>
+		</>,
 		portalParent
 	);
 };

diff --git a/packages/help-center/src/icons/send.tsx b/packages/help-center/src/icons/send.tsx
@@ -0,0 +1,10 @@
+export const SendIcon = () => (
+	<svg width="24" height="24" viewBox="0 0 16 14" fill="none" xmlns="http://www.w3.org/2000/svg">
+		<path
+			fillRule="evenodd"
+			clipRule="evenodd"
+			d="M2.33236 0.748331C1.30236 0.322331 0.272363 1.35533 0.700363 2.38433L2.40236 6.31433L9.88336 6.88933C10.0064 6.89933 10.0064 7.07933 9.88336 7.08933L2.40036 7.66433L0.700363 11.5733C0.271363 12.6023 1.30236 13.6353 2.33236 13.2093L14.5974 8.13333C15.6274 7.70733 15.6274 6.24933 14.5974 5.82333L2.33236 0.748331Z"
+			fill="white"
+		/>
+	</svg>
+);