Queue for OpenVBX

This plugin adds <Enqueue>, <Queue>, <Leave> and <Pause> actions to OpenVBX to allow for call queues and other VBX awesomeness.

Installation

Download the plugin and extract to /plugins

Usage

Once installed, Enqueue, Dequeue, Leave and Pause will appear in the applet sidebar along with Queue Stats and Conditional Leave.

Manage Queues from the OpenVBX sidebar or bridge incoming calls using the Queue applet.

Send the call to a Queue

Add the Enqueue applet to your Call flow
Enter a Queue name
(Optional) Drop an applet for before the call is connected
(Optional) Drop an applet for if/when the caller leaves the Queue

Dialing into a Queue

Add the Dequeue applet to your Call flow
Enter a Queue name
(Optional) Drop an applet for before the call is connected

Pausing a flow

Add the Pause applet to your Call flow
Enter the number of seconds to pause

Leaving a Queue

Add the Leave applet to your Call flow

Say the caller's current position or average wait time

Add the Queue Stats to your Call flow
Enter the message to read*
(Optional) Drop an applet for the next action

*Use %position% to include the caller's position in the queue. Use %size% to include the total size of the queue. Use %time% to include the time the caller has been in the queue. Use %average% to include the average wait time.

Leave the Queue if a condition is met

If the condition (time in queue, position in queue, average wait time, size of queue) is met the <Leave> verb will be sent and the caller will return to the Next action in the Enqueue applet.

Add the Conditional Leave applet to your Call flow
Enter the criteria to meet
(Optional) Drop an applet for if the condition is not met

Manage Queues from OpenVBX sidebar

Click Call Queues in the OpenVBX Sidebar
Find the queue you want to manage
Click the number of calls in the queue
Select the Flow to redirect the call to

CustomerFX/OpenVBX-Plugin-Queue

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