Initial pilot research outline

From October 2020

Broad types of questions to answer

• How can eRegulations be useful to CMCS people who work with regulations?
• What tools do they use right now?
• How did they learn those tools?
• What's missing - what would they find helpful?

Who do we want to learn from?

We'd like to talk to both people who have a lot of experience and people who may still be learning and improving their knowledge about interpreting regulations and subregulatory guidance, to help us identify how eRegulations may support them.

People we know

• Our Product Owners have a few notes and stories from people they talked to while preparing for this project
• Policy and domain SME on our team!
• Regulations SME who works with T-MSIS, MACPRO, and other systems

People who work on drafting changes to regulations

• A person from DSG
• A person from a CMCS policy group, because they likely have a different perspective and may use different tools or have different needs
• A contractor who contributes to this work for any group, because they may also have a different perspective than the employees do, such as different access to tools or different training
• A person who works closely with states who are implementing CMS guidance, such as Medicaid Enterprise Systems State Officers
• A person who interprets regulations and subregulatory guidance as part of their everyday job, such as an analyst who reviews State Plan Amendments (SPAs), including reviewing Requests for Additional Information (RAIs)

Future people we'd like to talk to eventually, if possible

• A person in OGC who interprets regulations as part of their job
• A State staff member who works with regulations as part of their job, such as drafting SPAs or overseeing managed care plans
• A person who works in an advocacy group, such as National Association of Medicaid Directors, who may comment on or otherwise engage with regulations
• A person in a provider group or managed care organization who needs to comply with regulations
• A person who works for a State contractor on an IT system that needs to implement regulations, such as a product manager who works on an eligibility system for a state
• A person at MACPAC who uses regulations as part of writing oversight reports and helpful explainers