This lab simulates a real-world IT Help Desk environment using Spiceworks Cloud Help Desk. I created, managed, and resolved mock tickets that reflect common Level 1 and 2 IT support tasks, documenting detailed troubleshooting steps and resolution notes.
🔧 Tools Used Spiceworks Cloud Help Desk
Windows 10 VM (for simulating user/client systems)
GitHub (for documentation)
AD Users and Computers (simulated password resets)
Screenshots:
