update on closing a deal

FlowFuse · Aug 24, 2023 · 26f8bbd · 26f8bbd
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diff --git a/src/handbook/sales/Closing a deal b/src/handbook/sales/Closing a deal
diff --git a/src/handbook/sales/closing-a-deal.md b/src/handbook/sales/closing-a-deal.md
@@ -0,0 +1,11 @@
+## Closing a deal
+
+Follow the steps below to ensure every new customer is setup for success and quickly as possible following a sale.
+
+### Steps
+
+1. Once the order form is signed by the customer, you should move the deal to Closed Won in HubSpot. You do not need to wait for countersignature.
+1. Once all parties have signed, download the completed Order Form and Subscritpion Agreement, and upload them to the Legal folder in Google Drive.
+1. If the license is self hosted, ask the CEO to generate the key, then include in the onboarding email.
+1. If it is a cloud deal, any discounts need to be setup by the CEO in Stripe. Let the CEO know which email to send the invoice to once configured.
+1. Send the onboarding email with an introduction to their CSM, and the license key (if self-hosted).
diff --git a/src/handbook/sales/index.md b/src/handbook/sales/index.md
@@ -9,6 +9,7 @@ This section details how to engage with customers at FlowFuse and particularly h
  - [Demo](./demo.md)
  - [Engagements & Pricing](./pricing.md)
  - [Sales playbook (internal)](https://docs.google.com/document/d/1Jrt5sNg46wngQ5UAii8sbN94PTlIAscOWrFcOhSVNPE/edit){rel="nofollow"}
+ - [Closing a Deal](/handbook/sales/closing-a-deal/)
 
 ## Lead status