This project is a no-code automation that uses a multi-step workflow to categorize customer support tickets. The automation listens for new requests from a Google Form, uses an AI model to classify the request, and then routes it to the correct team via email.
- A new request is submitted via Google Form.
- A Make.com scenario is triggered.
- The scenario uses the OpenRouter API and an AI model to categorize the request into "Sales Inquiry", "Technical Support", or "Billing Question".
- The Google Sheet is updated with the AI's category.
- A Router then sends an email notification to the correct department based on the category.